application support analyst

5 months ago


Toronto, Canada GenieAll Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an assetWork setting
  • Consulting firmTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Manage incidentsWork conditions and physical capabilities
  • Tight deadlines
  • Repetitive tasks
  • Attention to detailPersonal suitability
  • Judgement
  • Organized
  • Team playerHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities


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