Application Support Analyst

2 months ago

Toronto, Canada Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario Full time

**Application Support Analyst**

Position Summary

What you’ll do at OCP
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Prepare UAT and test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on OCP intranet to assist in problem resolution

What we’re looking for
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Able to develop and interpret technical documentation for training and end user procedures
- Highly self-motivated and directed
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to present ideas in business-friendly and user-friendly language
- Very strong customer service orientation
- Excellent written, oral, interpersonal, and presentational skills
- Experience working in a team-oriented, collaborative environment
- Proven ability to multi-task and manage activities with varying priorities
- Must have the ability to approach all stakeholders (internal and external) with tact and diplomacy while adhering to College principles

What experience we prefer
- College diploma or university degree in a related field such as Computer Science or equivalent

Why work for us?

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to service and protect the public interest. In addition to ascertaining all registrant meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

**OCP is committed to supporting accessibility and diversity.**:

- Requests for accommodations can be made at any stage of the recruitment process._
- Applicants need to make their requirements known when contacted._
- We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position._

  • Application Support Analyst

    1 week ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Application Support Analyst

    2 months ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Application Support Analyst

    1 week ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Application Support Analyst

    1 week ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Application Support Analyst

    1 week ago

    Toronto, Canada CAAT Pension Plan Full time

    **Application Support Analyst** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that...

  • Application Support Analyst

    1 month ago

    Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity...

  • Application Support Analyst

    1 week ago

    Toronto, Canada University Health Network Full time

    Company Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses  Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...

  • Application Support Analyst

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Company DescriptionTransforming lives and communities through excellence in care, discovery and learning. The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of...

  • Application Support Analyst

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Company DescriptionTransforming lives and communities through excellence in care, discovery and learning. The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada University Health Network Full time

    Company Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses  Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada University Health Network Full time

    Company Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses  Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...

  • Application Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Company DescriptionTransforming lives and communities through excellence in care, discovery and learning. The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of...

  • Junior Application Support Analyst

    1 month ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • IT Application Support Analyst

    1 month ago

    Toronto, Canada CIRO OCRI Full time

    **Position Title: IT Application Support Analyst** **Department: Information Technology** **Location: Toronto** **Status: Fixed-term, full-time 12 months (Hybrid)** **Key Responsibilities**: - Review and resolve support incidents referred to the Business Systems Development team by CIRO’s support desk. - Provide IT services to internal and external...

  • IT Application Support Analyst

    2 months ago

    Toronto, Canada New Self-Regulatory Org. of Canada Full time

    **Position Title: IT Application Support Analyst** **Department: Information Technology** **Location: Toronto** **Status: Fixed-term (Hybrid)** As a self-regulatory organization, New Self-Regulatory Organization of Canada (New SRO) takes our responsibility of setting high-quality regulatory and investment industry standards seriously, while protecting...

  • Application Support Analyst

    1 month ago

    Toronto, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Application Support Analyst you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? - Make recommendations for support process improvement and coordinate/implement changes. - Evaluate...

  • application support analyst

    2 months ago

    Toronto, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...

  • Application Support Analyst

    1 week ago

    Toronto, Canada CB Canada Full time

    Business Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Business Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity...

  • application support analyst

    2 months ago

    Toronto, Canada Techy Logs Software Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...