Application Support Analyst

2 weeks ago


Toronto, Canada Procom Full time

**Welcome to GorillaWorks: Innovating Recruitment, Redefining Careers**

GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team

**Key Responsibilities**:

- Conduct thorough investigations to replicate problems and identify root causes.
- Collaborate with the support team to develop and implement robust solutions.
- Provide clear, timely updates to users regarding issue status and resolution timelines.
- Facilitate open communication within the team and with external stakeholders.
- Document resolution processes and outcomes for continuous improvement.
- Identify and escalate critical issues requiring immediate attention or higher-level intervention.
- Coordinate with other IT departments for issues beyond the support scope.
- Monitor the impact of issues on system performance and user experience.

**What You Bring**:

- **Experience**: Minimum of 3 years as an Application Analyst or Business Systems Analyst, with at least 3 years in Agile environments.
- **Education**: Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- **Certifications**: CSM or CSPO certification is a plus.
- **Skills**:

- Proficiency in SQL and relational databases, with a solid understanding of data models and entity relationships.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills, able to engage both technical and business stakeholders.
- Experience with executive stakeholders and web-based SaaS products for B2B and B2C users.
- **Nice to Have**: Knowledge of the staffing or contingent workforce industry.

**Perks & Benefits**:

- **Work-Life Harmony**: Flexible work arrangements to support your personal and professional balance.
- **Agile Environment**: Collaborate within dynamic scrum teams tackling exciting projects.
- **Career Growth**: Access to continuous learning and advancement opportunities.
- **Educational Support**: Financial assistance for courses, certifications, and ongoing education.
- **Competitive Salary**: Regular performance reviews and merit-based pay increases, alongside generous vacation packages.
- **Comprehensive Benefits**: Health, dental, and life insurance packages.
- **Community Impact**: Engage in local initiatives through employee-led fundraising events.

**Qualifications**

Application Analyst or Business Systems Analyst: 2 - 3 years (required)



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