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Application Analyst

1 month ago

Toronto, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

OVERVIEW
The Application Analyst is an individual who works with many of JLL’s global customers to improve the overall real estate and facilities management (REFM) operations through proptech and process improvement. The Application Analyst is responsible for helping customers cost-effectively implement technology solutions by determining the requirements of a project or program, creating documentation, and mockups, and communicating them clearly to stakeholders, facilitators, and partners. The Application Analyst will be required to support all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas for process improvement. The Application Analyst will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met.

ESSENTIAL FUNCTIONS
Act as the liaison between the customer REFM stakeholders, the client JLL project execution team, and the IWMS software vendor.
Guide the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
Participate in all planning sessions often acting on behalf of the customer.
**Responsible for managing the requirements process**: collecting, defining, documenting, mockup, and approvals.
**Responsible for creating documentation for**: ‘as-is’ and ‘to-be’ processes
Operating procedures
Key Performance Indicators and Measurement Criteria
Reporting Objectives and Solutions
Data gathering templates and management plans

Train end-users on IWMS functionality and processes.
Reporting and data query to identify data issues and provide recommended solutions.
Education of the Client regarding industry best practices when applicable.
Identify and follow through on process and functionality improvement initiatives.
Work with varying levels within the customer organization to better understand customer needs.
Work with the project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation, and deployment.

EDUCATION AND EXPERIENCE
BS or BA in a related discipline or related experience
3+ years of experience in an SC role with increasing responsibility
5 years of experience with requirements gathering, requirements analysis, documentation, and process modeling.
Experience on project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES
Minimum
Strong problem-solving and analytical abilities
Able to communicate complex ideas in a simple and friendly manner to non-technical users
Working knowledge of Microsoft Word, Excel, Project, Visio, and PowerPoint
Experience in leading group presentations including end-user training classes
Ability to manage projects and effectively execute project-specific deliverables
Working knowledge of ARCHIBUS, TRIRIGA, or other IWMS software.
Conceptual to working knowledge of AutoCAD and document management.
Conceptual to working knowledge of Facilities, Real Estate, and Asset Management industry and practices.
Preferred
Experience implementing or administrating the ARCHIBUS IWMS platform.
Conceptual to working knowledge in Crystal Reports, Business Objects, or similar reporting software.
Conceptual to working knowledge of SQL for data mining and validation.
Conceptual working knowledge of XML, AXVW, and JavaScript.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to wh