Application Support Analyst
5 months ago
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_
We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer experience with every customer interaction. The day-to-day will include assisting customers with product related questions, troubleshooting technical issues, providing guidance and recommendations, engaging internal teams to drive issues to resolution, and more.
We are looking for an individual who aims to provide constant value to our customers while looking for ways to improve our Support offering. The Application Support Analyst will be a dependable, agile, adaptive, self-starter. Are you ready to work in a fast-paced, exciting environment that will challenge you each day and contribute to your personal and professional growth?
What you will do:
- Prioritize and resolve a high volume of customer requests within Service Level Agreements (SLAs) and ensure interactions result in high customer satisfaction scores
- Assist customers with product related questions, troubleshoot technical issues, provide technical guidance and recommendations
- Clearly set and communicate expectations to customers and internal stakeholders
- Manage customer expectations regarding issue priority, resolution time, and suitability of workaround provided
- Provide timely updates and remain responsive throughout a request
- Collaborate with and engage internal teams to drive issues to resolution
- Proactively monitor for emerging patterns and raise awareness around customer feedback and challenges
- Creating Knowledge base articles, internal guides, and other team assets, as required
Does this sound like you?:
- 1+ year of technical support experience
- Post-secondary education in Computer Science, Computer Representatives Information Systems, Information Technology, or equivalent experience
- Knowledge of SQL, SQL Server, and cube technology and advanced experience in Microsoft Excel, including macros, VBA, Pivot tables
- Excellent troubleshooting, problem-solving, time management and organization skills
- Ability to learn quickly and respond to changing customer needs and demands
- Exceptional written and verbal communication
- Comfortable with shift work
- Working knowledge of ZenDesk and experience within a Cloud-based SaaS environment preferred
-
Application Support Analyst
5 months ago
Toronto, Canada CB Canada Full timeApplication Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...
-
Application Support Analyst
2 weeks ago
Toronto, Canada Procom Full time**Welcome to GorillaWorks: Innovating Recruitment, Redefining Careers** GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team! **Key Responsibilities**: - Conduct thorough investigations to replicate problems and identify root causes. - Collaborate with the support team to develop and implement robust solutions. - Provide...
-
Application Support Analyst
2 months ago
Toronto, Canada InfoTek Consulting Full time**Application Support Analyst - JOB-27327** Prospective Start Date: 26 Aug 2024 Prospective End Date: 22 Feb 2025 Location: Toronto, ON,, Physical Presence: Hybrid - 1 day per week in office **Key Responsibilities**: - Provide expertise in fraud and loss case management within a regulatory compliance framework. - Work collaboratively with cross-functional...
-
Application Support Analyst
3 days ago
Toronto, Canada GorillaWorks Full timeGorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...
-
Application Support Analyst
7 days ago
Toronto, Ontario, Ontario, Canada GorillaWorks Full timeGorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...
-
Application Support Analyst I
3 months ago
Toronto, Ontario, Canada Timreed Full timeApplication Support Analyst | Financial Services SectorTimreedWe are seeking a skilled Application Support Analyst to provide assistance with a Governance, Risk, and Compliance (GRC) application as part of a significant integration initiative. The successful candidate will be responsible for supporting various business units utilizing the Archer application,...
-
Application Support Analyst I
2 months ago
Toronto, Ontario, Canada Timreed Full timeApplication Support Analyst | Financial Services SectorTimreedWe are seeking a skilled Application Support Analyst to provide assistance with a Governance, Risk, and Compliance (GRC) application as part of a significant integration initiative. The successful candidate will be responsible for supporting various business units utilizing the Archer application,...
-
Application & System Support Analyst
3 months ago
Toronto, Canada Dream Payments Corp Full time**About Dream Payments**: Dream Payments is a venture funded, FinTech company offering cloud payments solutions to financial institutions and insurance companies, enabling them to provide frictionless digital and mobile payment services to their end customers. Our mission is to simplify the world of payments for our clients and their end customers, and we...
-
Application Support Analyst
5 months ago
Toronto, Canada Vena Solutions Inc. Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...
-
Senior Application Support Analyst
4 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Application Support Analyst to join our team at RBC. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our development team to resolve technical issues and ensure that our...
-
Senior Application Support Analyst
4 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Application Support Analyst to join our team at RBC. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our development team to resolve technical issues and ensure that our...
-
Senior Application Support Analyst
4 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Application Support Analyst to join our team at RBC. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our development team to resolve technical issues and ensure that our...
-
Application Support Analyst
5 months ago
Toronto, Canada CAAT Pension Plan Full time**Application Support Analyst** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that...
-
Application Support Analyst
5 months ago
Toronto, Canada University Health Network Full timeCompany Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...
-
Application Support Developer Analyst
3 weeks ago
Toronto, Ontario, Canada TalentEgg Full timeJob Title: Application Support Developer AnalystAre you a detail-oriented and analytical individual with a passion for technical problem-solving? Do you have experience in application support and development? We are seeking a highly skilled Application Support Developer Analyst to join our team at Fidelity Clearing Canada.Key Responsibilities:Provide...
-
Application Support Developer Analyst
2 weeks ago
Old Toronto, Canada Fidelity Canada Full timeJob Title: Application Support Developer AnalystJob Summary:Fidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and developing solutions for our internal and external clients.Key Responsibilities:- Provide technical...
-
Application Support Analyst
5 months ago
Toronto, Canada CB Canada Full timeBusiness Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity...
-
Senior Application Support Analyst
1 month ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob Summary: We are seeking an Application Support Analyst to support the BERTON Order Management System, establish and maintain UAT, IST, and Production environments, and ensure all changes/enhancements and fixes meet production performance standards. As an Application Support Analyst within the HP TANDEM Nonstop Trading Application Support group, you will...
-
application support analyst
5 months ago
Toronto, Canada SLOSAAN SOLUTIONS INC. Full timeEducation: Secondary (high) school graduation certificateExperience: Will trainWork settingConsulting firmTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...
-
IT Application Support Analyst
5 months ago
Toronto, Canada CIRO OCRI Full time**Position Title: IT Application Support Analyst** **Department: Information Technology** **Location: Toronto** **Status: Fixed-term, full-time 12 months (Hybrid)** **Key Responsibilities**: - Review and resolve support incidents referred to the Business Systems Development team by CIRO’s support desk. - Provide IT services to internal and external...