Customer Service Administrator

6 months ago

Winnipeg, Canada Canadian Tool & Die Ltd. (The CTD Group) Full time

The Company

Established in 1947 and located in Winnipeg MB, Canadian Tool & Die is a leading North American manufacturer and supplier of Hydraulic Welded Cylinders, Hubs, Spindles, Wheels & Tire Assemblies, Implement Hitches, Safety Chains, Custom Grey & Ductile Iron castings supported by full Custom Machining services. The company has a reputation for maintaining high quality standards in the products its produces. With its diverse range of products and services, the company prides itself on being a value based solutions provider to its customers in the Agricultural, Construction, Industrial, Mining and Oil & Gas markets that is serves. The CTD Group is poised for growth with its’ current customers and the markets it’s serves, therefore invites qualified applicants to submit their resumes for:
**The Position**:
Based out of Winnipeg MB, the Customer Service - Administrator will report to the Customer Service Team Leader.

**Main Duties**:

- Ensures timely processing of customer orders and helps resolve customer disputes.
- Ensure all necessary administrative support associated with the sales department (including support to outside sales team members) is carried out in an efficient, expedient and professional manner.
- Assist and prepare sales contracts and associated correspondence with customers.
- Establish excellent customer relationships and provide a high standard of service to customers in accordance with company policy.
- Handle customer inquiries and prioritize customer requests in conjunction with the sales team and also when the sales team is out of the office.
- Management & maintenance of customer files, ensuring all purchase orders, shipping & customs paperwork and key contact information is correct or updated.
- Maintain a highly professional and ethical profile at all times.

**Skills**:

- Good administration skills - organized, thorough, systems orientated with meticulous attention to detail.
- Showcase good interpersonal skills with team members providing support and assistance.
- Ability to provide great customer service experience to all internal and external customers.
- Good communicative skills both in writing and orally with individuals at all levels within an organization both internally & externally.
- Proactive, punctual, reliable & the ability to multi-task.
- Good judgement in assessing customer needs and delivering solutions.
- Proficient in Microsoft Office including Word, Excel, PowerPoint and Google Apps for Work.
- Working knowledge of ERP system (CSI) Cloud Suite Industrial - Syteline is preferred

**Experience**:
A minimum of 3 - 5 years of working experience in a lead role within inside sales & customer service.

A demonstrated track record in providing great a customer service experience.

**Education**:
High school diploma, GED or equivalent

Post-Secondary Diploma in Business, Marketing, Public Relations or related field preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
Vaccination is a requirement

Work Location: In person

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