Customer Service Administrator

4 months ago

Winnipeg, Canada Canadian Tool & Die Ltd. (The CTD Group) Full time

The Company

Established in 1947 and located in Winnipeg MB, Canadian Tool & Die is a leading North American manufacturer and supplier of Hydraulic Welded Cylinders, Hubs, Spindles, Wheels & Tire Assemblies, Implement Hitches, Safety Chains, Custom Grey & Ductile Iron castings supported by full Custom Machining services. The company has a reputation for maintaining high quality standards in the products its produces. With its diverse range of products and services, the company prides itself on being a value based solutions provider to its customers in the Agricultural, Construction, Industrial, Mining and Oil & Gas markets that is serves. The CTD Group is poised for growth with its’ current customers and the markets it’s serves, therefore invites qualified applicants to submit their resumes for:
**The Position**:
Based out of Winnipeg MB, the Customer Service - Administrator will report to the Customer Service Team Leader.

**Main Duties**:

- Ensures timely processing of customer orders and helps resolve customer disputes.
- Ensure all necessary administrative support associated with the sales department (including support to outside sales team members) is carried out in an efficient, expedient and professional manner.
- Assist and prepare sales contracts and associated correspondence with customers.
- Establish excellent customer relationships and provide a high standard of service to customers in accordance with company policy.
- Handle customer inquiries and prioritize customer requests in conjunction with the sales team and also when the sales team is out of the office.
- Management & maintenance of customer files, ensuring all purchase orders, shipping & customs paperwork and key contact information is correct or updated.
- Maintain a highly professional and ethical profile at all times.

**Skills**:

- Good administration skills - organized, thorough, systems orientated with meticulous attention to detail.
- Showcase good interpersonal skills with team members providing support and assistance.
- Ability to provide great customer service experience to all internal and external customers.
- Good communicative skills both in writing and orally with individuals at all levels within an organization both internally & externally.
- Proactive, punctual, reliable & the ability to multi-task.
- Good judgement in assessing customer needs and delivering solutions.
- Proficient in Microsoft Office including Word, Excel, PowerPoint and Google Apps for Work.
- Working knowledge of ERP system (CSI) Cloud Suite Industrial - Syteline is preferred

**Experience**:
A minimum of 3 - 5 years of working experience in a lead role within inside sales & customer service.

A demonstrated track record in providing great a customer service experience.

**Education**:
High school diploma, GED or equivalent

Post-Secondary Diploma in Business, Marketing, Public Relations or related field preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
Vaccination is a requirement

Work Location: In person

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Supports activities for the outside District Sales Representatives (DSRs) including order and delivery interaction between customers via telephone, email, and Gordon Ordering. Seeks growth opportunities in existing customers with knowledge and professionalism, as well as strengthening customer...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Supports activities for the outside District Sales Representatives (DSRs) including order and delivery interaction between customers via telephone, email, and Gordon Ordering. Seeks growth opportunities in existing customers with knowledge and professionalism, as well as strengthening customer...

  • Customer Service Representative

    4 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Inside Support Representative. This role will provide support to our outside District Sales Representatives, ensuring seamless order and delivery interactions with customers. The ideal candidate will possess excellent communication and problem-solving skills,...

  • Customer Service Representative

    3 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Inside Support Representative. This role will provide support to our outside District Sales Representatives, ensuring seamless order and delivery interactions with customers. The ideal candidate will possess excellent communication and problem-solving skills,...

  • Customer Service Representative

    2 days ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    Job SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Pixel Auto Service Limited. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, managing front desk operations, and maintaining accurate records.Key...

  • Customer Service Representative

    2 days ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    Job SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Pixel Auto Service Limited. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, managing front desk operations, and maintaining accurate records.Key...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreet and Direct ClientsYou will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreet and Direct ClientsYou will be responsible for...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Job SummaryAs an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Job SummaryAs an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Pixel Auto Service Limited. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesCustomer Service: Greet clients and direct them to the appropriate...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Pixel Auto Service Limited. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesCustomer Service: Greet clients and direct them to the appropriate...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Job SummaryAs an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    {"title": "Inside Support Representative", "description": "Job SummaryAs an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreeting and Directing ClientsYou will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreeting and Directing ClientsYou will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreeting and Directing ClientsYou will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Pixel Auto Service Limited as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.Key ResponsibilitiesGreeting and Directing ClientsYou will be responsible for...

  • Customer Service Representative

    6 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Inside Support Representative. This role will provide support to our outside District Sales Representatives, ensuring seamless order and delivery interactions with customers via phone, email, and Gordon Ordering.Key ResponsibilitiesCollaborate with other...

  • Customer Service Representative

    6 days ago

    Winnipeg, Manitoba, Canada Gordon Food Service Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Inside Support Representative. This role will provide support to our outside District Sales Representatives, ensuring seamless order and delivery interactions with customers via phone, email, and Gordon Ordering.Key ResponsibilitiesCollaborate with other...