Customer Service Representative

6 months ago


Winnipeg, Canada Wallace Perimeter Security Full time

**About the Company**

The W2 Group of Companies (“W2”) is a collection of privately owned companies including Wallace & Wallace Fences and Doors, Wallace Perimeter Security, and New West Metals. Wallace & Wallace Fences and Doors is Manitoba’s leading fence, door and perimeter security builder, and We are looking for a detail-oriented and proactive individual to fill the role of **Customer Service Representative**. This position will primarily involve managing order processing and customer interactions, with a secondary focus on providing administrative support to ensure the smooth operation of the office.

**Responsibilities**:
Order Desk (75%)
- Receive and process customer orders
- Liaise with clients to confirm order details, delivery schedules, and any special requirements.
- Collaborate with the production and logistics teams to ensure timely and accurate order fulfillment.
- Maintain accurate records of orders and customer communications.
- Address customer inquiries and concerns, providing exceptional service throughout the order process.
- Monitor and track order status, proactively identifying and resolving any issues that may arise.

Administration (25%)
- Provide administrative support to the office, including filing, data entry, processing customer payment and document management.
- Assist in scheduling appointments, meetings, and maintaining calendars.

**Qualifications**:

- Previous experience in an Order Desk role or Customer Service roles preferred.
- Strong organizational skills with exceptional attention to detail.
- Excellent phone etiquette, communication and interpersonal skills.
- Proficient in Microsoft Office suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Basic understanding of administrative processes and procedures.
- Familiarity with the construction or fencing industry is a plus.

We offer competitive pay and benefits package.

W2 Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applicants must be legally entitled to work in Canada.

We thank all applicants, however, only those under consideration will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Winnipeg, MB R3P 2H8 (required)

Work Location: In person



  • Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...


  • Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...


  • Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...


  • Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Collision and Glass has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada T&T Soils LTD Full time

    Job Overview: T&T Soils LTD is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Assist...


  • Winnipeg, Canada crownautogroup Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street **Job type**: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level, while providing...


  • Winnipeg, Canada Crown Auto Group Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street Job type: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level, while...


  • Winnipeg, Canada Congebec Inc Full time

    **Customer Service Representative** Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years’ experience,...


  • Winnipeg, Canada KPI Connect Ltd. Full time

    **TITLE**:ABC Supply** **Customer Service Representative** **LOCATION**:330 - 70 Arthur Street, Winnipeg, MB** **DATE AVAILABLE**:As soon as possible** **CAMPAIGN HOURS**:Monday - Friday 8:00am - 7:00pm CST (As Needed)** **JOB DESCRIPTION**: Customer Service Representatives on ABC Supply will conduct Customer Satisfaction Surveys on behalf of ABC Supply...


  • Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service/Sales Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer...


  • Winnipeg, Canada Mr. Rooter Full time

    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you! You may have never thought about customer service as a career, but it’s a job that pays extremely well! Plumbing is very important service work that’s always needed, even in times of economic uncertainty. As a customer...


  • Winnipeg, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Eastern Collision Centre** **Winnipeg, Manitoba, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Eastern Collision Centre** is looking for a **Customer Service Representative** located in **Winnipeg, Manitoba**. We are a growing team with opportunities for career advancement. **What We Offer**: -...


  • Winnipeg, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Eastern Collision Centre** **Winnipeg, Manitoba, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Eastern Collision Centre** is looking for a **Customer Service Representative** located in **Winnipeg, Manitoba**. We are a growing team with opportunities for career advancement. **What We Offer**: -...


  • Winnipeg, Canada VPC Group Inc Full time

    As industry leaders, VPC Group is Canada’s largest foam and fiber manufacturer. We have been a premier supplier to Canadian and US manufacturers for over 61 years. With an unmatched footprint from coast-to-coast, we provide world class products and service to partners throughout North America. VPC Group Inc., has an opportunity for a permanent part-time...


  • Winnipeg, Canada Carrera Customs Full time

    **Position**: Customer Service Representative **Location**: Carrera Customs, 155 McPhillips St **Employment Type**: Full-Time and Part Time Available. Seasonal and Permanent **Job Summary** Carrera Customs is looking for a personable and motivated Customer Service Representative to join our team. As a key point of contact for our customers, you’ll ensure...


  • Winnipeg, Canada Right Time Heating and Air Conditioning Full time

    As a Customer Service Representative, you will be responsible for delivering high-quality and efficient customer service to all Right Time customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members. Right Time is currently in search of full-time Customer...