Call Centre Agent for a Mental Health and Addictions Services Information Centre

2 days ago


London, Canada ConnexOntario Health Services Information Full time

**This is an 8-week CONTRACT POSITION**on a full-time basis (37.5 hours), with the possibility of an extension.**

**Essential duties & responsibilities**:

- Provide information and referral for those contacting.
- Providing brief supportive listening, crisis de-escalation and crisis responses as needed.

**Requirements and specifications**:

- **This position may be scheduled to work variable hours between 8:00 AM and 8:00 PM.**:

- The position can be available for extra shifts as a relief staff
- Availability for weekday training is an asset.
- University Degree or College Diploma in the health and/or social sciences field.
- Experience in mental health and/or addiction systems is preferred, as well as children and youth.
- Proficient in verbal and written communication.
- Ability to communicate effectively with dignity and respect.
- Experience in telephone and crisis intervention would be an asset.
- Call Centre experience is an asset
- Bilingual in English and French or any other language would be an asset.

**Note**:This position is not eligible for benefits at this time due to the short-term temporary nature of the position

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization’s policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

**Job Types**: Full-time, Fixed term contract
Contract length: 8 weeks

Expected hours: No less than 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Wellness program

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Mental Health and Addictions: 2 years (preferred)
- Social Work: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-20



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