Call Centre Agent for Mental Health and Addictions Services Information Centre

10 hours ago


London, Canada ConnexOntario Health Services Information Full time

To join our winning team, we are looking for a **Call Centre Agent for Mental Health and Addictions Services Information Centre for a permanent, full-time position - 36 hours per week OVERNIGHT SHIFT.**
- **This position is located in London, ON and cannot be performed remotely.**_

**Essential duties & responsibilities**:

- Provide information and referral, for those contacting.
- Providing brief supportive listening, crisis de-escalation and crisis responses as needed.

**Requirements and specifications**:

- **This position is to work overnight, 36 hours per week, rotating between weekdays and weekends**:

- The position can be available for extra shifts as a relief staff
- Availability for weekday training is an asset.
- University Degree or College Diploma in the health and/or social sciences field.
- Experience in mental health and/or addiction systems is preferred, as well as children and youth.
- Proficient in verbal and written communication.
- Ability to communicate effectively with dignity and respect.
- Experience in telephone and crisis intervention would be an asset.
- Call Centre experience is an asset
- Bilingual in English and French or any other language would be an asset.

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization’s policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Night shift

**Experience**:

- Mental Health and Addictions: 2 years (preferred)
- Social Services: 2 years (preferred)
- Health Information Services: 2 years (preferred)
- System Navigation: 2 years (preferred)

Work Location: In person



  • London, Canada ConnexOntario Health Services Information Full time

    **This is an 8-week CONTRACT POSITION**on a full-time basis (37.5 hours), with the possibility of an extension.** **Essential duties & responsibilities**: - Provide information and referral for those contacting. - Providing brief supportive listening, crisis de-escalation and crisis responses as needed. **Requirements and specifications**: - **This...

  • Call Centre Agent

    3 days ago


    London, Canada ConnexOntario Health Services Information Full time

    To join our winning team, we are looking for a**:Call Centre Agent for a Mental Health and Addictions Services Information Centre. This is a Relief/casual position.** **Essential duties & responsibilities**: - Providing information and referral, supportive listening and brief crisis intervention for those individuals contacting Connex **Requirements and...

  • Call Centre Agent

    2 months ago


    London, Canada ConnexOntario Health Services Information Full time

    To join our winning team, we are looking for a**:Call Centre Agent for a Mental Health and Addictions Services Information Centre. This is a Relief/casual position.** **Essential duties & responsibilities**: - Providing information and referral, supportive listening and brief crisis intervention for those individuals contacting Connex **Requirements and...


  • London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...


  • London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: October 29, 2024 Closed: November 27, 2024 Non-Union **Department Name**: Psychology - Child/Adolescent Mental Health Working as part of a team of clinical psychologists on the service, the Psychologist is responsible for providing a complete range of psychological services (i.e., diagnostic, assessment, psychotherapy,...


  • London, Canada St. Leonards Community Services Full time

    SLCS is currently seeking a Full-time Overnight Justice Worker for Gallagher Centre. As a member of this interdisciplinary team, you will provide assessment, crisis intervention, discharge planning and support services as needed. You will be expected to assess clients’ skills and needs, particularly in regards to their mental health and addiction issues,...


  • London, Ontario, Canada Reconnect Health Services Full time

    We are seeking a skilled Mental Health Support Specialist to join our team at Reconnect Community Health Services. As a Mental Health Support Specialist, you will provide critical support services to individuals with mental health concerns.Company OverviewReconnect Community Health Services is a leading provider of community-based mental health services in...


  • London, Canada The Salvation Army Full time

    The Recovery Community Centre Worker is responsible for ensuring that all administrative processes at Recovery Community Centre are conducted efficiently. They will report to the Recovery Community Centre Supervisor and assist in the delivery of programs and services offered at the Recovery Community Centre. **KEY RESPONSIBILITIES**: **Role Specific...


  • London, Canada Salvation Army Full time

    Description The Recovery Community Centre Worker is responsible for ensuring that all administrative processes at Recovery Community Centre are conducted efficiently. They will report to the Recovery Community Centre Supervisor and assist in the delivery of programs and services offered at the Recovery Community Centre. **KEY RESPONSIBILITIES**: Role...

  • Call Centre Agent

    6 months ago


    London, Canada Aerosports Trampoline Park Full time

    '''Duties''' - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services to customers - Handle and resolve customer complaints or concerns - Schedule party and group bookings - Maintain customer records by updating account information - Follow communication procedures,...


  • London, Canada Archways Centre for CBT Full time

    Join the team at **Archways**, in partnership with NuVista Mental Health, as the **Clinic Operations Manager**. As the **Clinic Operations Manager **you will provide ongoing support for a multidisciplinary clinic. You will be responsible for scheduling client appointments, processing all billings, collecting fees from clients, confirming insurance coverage,...

  • Client Care Specialist

    2 months ago


    London, Canada Archways Centre for CBT Full time

    Join the team at **Archways**, in partnership with NuVista Mental Health, as a **Client Care Specialist**. As the **Client Care Specialist **you will provide ongoing support for a multidisciplinary clinic. You will be responsible for scheduling client appointments, processing all billings, collecting fees from clients, confirming insurance coverage, and...

  • Supply Educator

    6 months ago


    London, Canada Southwest Ontario Aboriginal Health Access Centre Full time

    **Southwest Ontario Aboriginal Health Access Centre (SOAHAC)** is a diverse, multiservice Indigenous health and wellness agency, who has recently embarked on a new initiative and extended its services in the field of early learning and child care. Guided and supported by the Journey Together Indigenous planning committee, SOAHAC is the operator and licensee...


  • London, Canada St. Leonard's Community Services London & Region Full time

    SLCS is currently seeking a Full Time Residential Case Worker at Cody Centre. As a member of this interdisciplinary team, in the role of Residential Case Worker, you will assist program participants through collaborative case management to build skills, seek/maintain education and/or employment, connect with community services and supports, follow their...

  • Crisis Support Worker

    6 months ago


    London, Canada Calian Full time

    **Position Overview**: Calian is currently hiring casual Crisis Support Workers to support a 911 call centre for a public safety organization. Location - London, ON**Responsibilities**: - Offer immediate de-escalation and support to those experiencing a mental health crisis - Divert non-emergent mental health-related calls for service, to more appropriate...


  • London, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...


  • London, Canada London Health Sciences Centre Full time

    **Who We Are**: London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight...


  • London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: November 28, 2024 Deadline: December 4, 2024 Non-Union **Department Name**: **Health Information Management** The Health Records Clerk assists in the establishment and maintenance of health records in accordance with policies and procedures. The clerk is responsible for the daily management of the patient record including...


  • London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: September 13, 2024 Deadline: September 19, 2024 Non-Union **Department Name**: **Health Information Management** The Health Records Clerk assists in the establishment and maintenance of health records in accordance with policies and procedures. The clerk is responsible for the daily management of the patient record including...

  • Crisis Support Worker

    6 months ago


    London, Canada Calian Full time

    Position Overview Calian is currently hiring several Casual Crisis Support Workers to support a 911 call centre for a public safety organization. **Responsibilities**: - Offer immediate de-escalation and support to those experiencing a mental health crisis - Divert non-emergent mental health-related calls for service, to more appropriate services...