Interim Manager, Digital Health Services

2 months ago

London, Canada London Health Sciences Centre Full time

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The Digital Health Services team falls within the Information Technology Services (ITS) department at LHSC. The Information Technology Services (ITS) team is dedicated to advancing the quality and safety of care through enabling digital technologies and innovation. The ITS team provides a full suite of digital health, virtual care and technology solutions to LHSC, St. Joseph’s Healthcare London, and nine regional partner sites. The ITS team also supports Ontario’s largest single regional Hospital Information System (HIS), branded OneChart, across eleven hospitals with over 2,500 beds. Further, the ITS team is also engaged with Ontario Health and the Ministry of Health to support population health management across the Ontario Health Teams (OHTs) in our region. The culture of collaboration, respect and excellence drive the team to new advances for patients, clinicians and all members of the health care community.

**Posting Period**:
October 18, 2024 - November 1, 2024

**Job Summary**:
The Interim Manager, Digital Health Services is responsible for developing organization specific digital health roadmaps/support strategies specific to LHSC and St. Joseph’s. This will provide centralized leadership and support in the development and execution of digital transformation for services and clinical leadership across the organizations. This role will involve assessing IT support requirements, developing sustainable support models, and ensuring continuous improvement and innovation.

Reporting to the Manager, Health Informatics & IT Business Operations, the Interim Manager, Digital Health Services directs, controls and evaluates the delivery of department services. They are responsible for:

- Developing organization-specific digital health roadmaps in alignment with organizational priorities and strategic direction.
- Support digital transitions for LHSC and St. Joseph’s, ensuring appropriate support is assessed and implemented.
- Collaborate with LHSC and St. Joseph’s leadership to assess digital health requirements and opportunities for improvement, and liaising with ITS teams for execution.
- Foster culture of sustainable continuous improvement and innovation related to digital health services and tools.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

NOTE: This role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of every five (5) weeks.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- Planning and executing

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