Key Account Manager

2 months ago

Edmonton, Canada Hoerbiger Full time

**We offer**
HOERBIGER Canada is currently seeking a Key Account Manager to join our team in Edmonton, Alberta.

The Key Account Manager is responsible for the commercial success, development, and relationship management of his/her end-user accounts, and prospects, and is always in alignment with the Organizational and Regional strategy.

This position works seamlessly Sales, Engineering, and Customer Service teams to provide a best-in-class Customer Experience.

The Key Account Manager is instrumental in driving growth in the process gas market while maintaining a strong profitable position with natural gas market customers.

**Essential Duties and Responsibilities include the following. Other duties may be assigned.**
- Meet order entry/sales targets and other customer related KPIs in terms of growth, profitability, and volume
- Prepare and deliver proposals to potential and existing customers.
- Develop the current accounts, resolve any customer complaints in a timely and professional manner to maintain customer loyalty
- Identify customer needs, desired results, key stakeholders
- Develop initiatives and activities to align and contribute to the Customers' short/mid/long term plans and strategies.
- Plan and perform periodic visits to current and potential customers
- Appropriate selection of the class of products and services to meet customer needs
- Preparation of project related quotations in collaboration with sales management, engineering, and customer service
- Quote presentation, follow up and negotiations
- Develop HOERBIGER from a supplier into a partner by transferring transactional product sales into a long-term partnership.

**Requirements** General Requirements**
- Engineering qualification (higher technical school, bachelor's degree)
- Demonstrated success in a similar technical sales role; minimum of three years practical experience in the region
- Experience in selling in the refineries, petrochemical manufacturing plants, industrial/specialty gas plants, and natural gas plants.
- Able to build relationships with customers based on trust and knowledge of products and services
- Excellent communication skills including active listening, ability to make sales and technical presentations, respond to customer questions and effectively negotiate for win-win solutions
- Willing to travel extensively within the region (>50%)
- Minimum intermediate level computer skills including MS Office and CRM systems

**Technical/Functional Knowledge Requirements**
- Understanding of the Oil and Gas Market (upstream, midstream, and downstream)
- Knowledge of rotating and/or reciprocating machinery
- Familiarity with vendors, ISPs, and OEMs of rotating equipment and components

**What you should bring with you**
HOERBIGER offers a dynamic, continually changing work environment with opportunity for advancement. Our benefits package includes Medical/Dental/Vision Insurance, Short
- & Long-Term Disability Coverage, Life Insurance, FSA & HSA, Paid Vacation, Paid Parental Leave, Eleven Paid Holidays Per Year, Paid Sick Days, Tuition Reimbursement, 401(K) Retirement Plan with Matching Contributions.

**Company Profile**
HOERBIGER Canada Limited (HCL) provides upgrade, maintenance, and repair services to users of industrial reciprocating compressors across multiple industries, including natural gas and process gas (refinery, petrochemical, and industrial/specialty gas) accounts.

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In 2020, its 5,849 employees achieved sales of 1.031 billion euros in 128 locations across 46 countries. Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

Since 1895, it has been our ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER.

Job Reference: CA00031

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