Key Account Manager

6 months ago

Edmonton, Canada RTS Canada Full time

**Who is RTS**:
A North American B2B managed services firm that provides outsourced management of waste, organics and recycling to a broad range of industries across Canada and the US.

We do our part to ensure we make the world a better place

We are a dynamic, fast-paced, fun, collaborative environment where we value innovation while helping our teammates and customers grow.

We get recognized for our successes (be sure to look at our company page).

**What we need**:
You will liaise with existing customers and grow business through development and execution of an account management plan that increases overall gross profit while maintaining a high level of customer satisfaction. You will manage a portfolio and be a seasoned professional excelling at both relationship building and analytical problem solving. **This position is located in Edmonton, AB.**

**What People say about You**:
You will be well-organized and motivated. You will have excellent problem-solving skills, strong communication skills, and able to work in a collaborative environment. You will be resourceful, analytical, and adaptable. Primarily, you will be responsible for establishing and maintaining relationships with your customers while driving profit for your portfolio.

**What you will be doing**:

- Actively meeting or exceeding quarterly and yearly gross profit goals, in collaboration with the Director, Account Management.
- Conducting regular in person meetings with clients throughout the year to discuss activity to date, savings achieved, waste diversion reporting, current and future goals, and developing strategic plans to address those needs.
- Managing contract renewals proactively to ensure customers are on a current multi-year agreement.
- Reviewing sensor reports monthly and proactively proposing and implementing ongoing recommendations to gain waste system efficiencies, including the sale or lease of new equipment and implementing vendor changes, new services, and service schedule changes.
- Monitoring customer activity and proactively making recommendations for service changes to better meet their needs (e.g. customers that experience seasonality, retail customers at Christmas etc.)
- Providing education, signage, and other resources to help ensure clients and their tenants reduce contamination and meet their diversion goals.
- Directing operational requests (including but not limited to extra pickups, temporary bins, roll-off haul requests) to Service Coordinator team. Acting as an escalation point for service issues that could impact the retention of the client.
- Other related tasks and duties as assigned.

**Is this you?**
- “Must Have” Skills/Experience:_
- Clear written and verbal communication in English is required,
- Experience: At least 2 years account management in a B2B environment.
- Strong analytical skills and ability to develop insights from available data sources
- Ability to draw out strategy and plans from analytical insights (ie: finding the win-win solutions)
- Priority management skills
- Effective negotiation skills
- Effective communication skills (ie: active listening)
- Customer relationship development and management
- Presentation skills (ie: one on one)
- Powerpoint, excel, outlook skills - moderate skill level
- Balance between detail and broad perspective
- Ability to deal with ambiguity
- Problem solver/solution provider
- Ability to adapt and change
- “Nice to Have” Skills/Experience:_
- Fluency in French or other languages an asset;
- Education: Diploma or Degree in Sales or Business is preferred

**Why join RTS**:

- Competitive Salary
- Extended Medical and Dental Benefits + Health Spending Account
- Professional Development Fund
- GRSP program
- Diverse and Inclusive team focused on supporting internal growth.
- Focus on giving back to the community; paid volunteer hours

Please note this is a fully remote position.

**What to Expect**

We believe the recruiting process is a two-way street, this isn’t just about us getting to know you. We encourage you to ask questions about the company, work culture and the role. As you interview with RTS, we hope the growth and challenge excites you.
- You will chat with our talent acquisition team.
- Meet with the hiring manager and potential team.
- Meet with one of our leaders and learn more about your career at RTS.

**Work Life**

We offer it all. For team members that live in the Metro Vancouver area, we offer a hybrid model so you can mix up your week between your home office and mingling with colleagues at our head office. Not only do we have a cool, LEED Gold office that is dog friendly, we offer some pretty sweet perks too. In your first year, you’ll enjoy 4 weeks of personal paid leave. By the end of year one, you will be eligible for a Health Spending Account and access to our Wellness Fund. We offer extended health and dental benefits, as well as professional and individual development programs.

RTS is an equal opportunity

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