Key Account Manager

1 week ago

Edmonton, Canada Alberta Machine Intelligence Institute Full time

“We are building out our business development team and are looking for a Key Account Manager to join the team. This role is an exceptional opportunity to engage with clients from scale-ups to large enterprises to connect them to Amii’s world-class AI/ML researchers and scientists.”
If you’re a passionate self-starter interested in not just technology, but in building Canada’s competitiveness, then keep reading.
- Russ Erickson, VP Investment and Partnerships

*
About the Role*

Reporting to the VP of Investment & Partnerships, the Key Account Manager serves as a key member of the business development team and plays an active role in supporting interactions and building relationships with Amii’s clients and service delivery teams.
The Key Account Manager will connect with Amii’s targeted accounts as well as seek out new accounts, primarily in Western Canada, and close agreements to deliver Amii’s AI capacity building services to industrial and advanced technology clients.

The role focuses on achieving excellence in three main accountabilities:

- Growing revenue from Amii’s AI capacity-building services for business in Western Canada.
- Account management of clients within targeted industry and advanced technology sectors, including building and maintaining relationships across client stakeholder groups.
- Building and iterating repeatable processes to enable Amii to scale up its ability to connect with businesses and organizations in the market

**Key Responsibilities**:

- Partner with the technical operations teams to successfully onboard and deliver value to new and current clients.
- Provide client input to the technical operations teams to assist in identifying and prioritizing product improvements.
- Proactively build lasting relationships with clients to nurture success and reduce churn.
- Improve processes and best practices throughout the entire client journey.
- Meet or exceed quarterly revenue targets.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Be the first point of customer contact for potential Amii clients.
- Conduct discovery calls with prospects, including learning about clients’ pain points, conducting presentations about Amii’s services, and articulating Amii’s ability to help clients achieve their business objectives.
- Support technical discussions between prospects and Amii’s Product Owners and ML Scientists.
- Report on active opportunities, expected close dates and new revenue projections.
- Maintain and grow the sales opportunity pipeline.
- Ensure all client information related to the sales opportunity pipeline is tracked in Amii’s CRM.
- Provide feedback to marketing and product teams.
- Be open to a limited amount of travel within Alberta in a safe, post-pandemic environment

**Qualifications**
- 3+ years of technology or service organization sales experience
- University undergraduate degree preferred.
- Some experience and ambition in inside sales with relatively short to medium length sales cycles
- Proven track record of meeting or exceeding targets and receiving exceptional client feedback
- Proficiency with common client success and client relationship management software.
- Must be legally eligible to work in Canada

**Attributes & Expectations**
- Possesses intense curiosity about artificial intelligence and machine learning, and a willingness to learn about how it can help accelerate business opportunities in multiple industries.
- Ability to interact with a broad spectrum of organizations and individuals from early-to-mid-stage startup founders to senior level people in enterprises.
- Able to work independently while keeping multiple people and teams connected to the engagement process.
- Able to build strong internal and external relationships with multiple stakeholders in key accounts.
- Demonstrates presence, self-confidence, sound judgment, and strong problem-solving ability.
- Successfully manages multiple competing priorities in a fast-paced environment.
- Collegiality and willingness to listen to feedback and support teammates.
- Strong interpersonal communication skills for effective interactions with internal departments and external stakeholders. Operates with high standards of integrity, trust and work ethic.

**What you'll love about us**
- A professional yet casual work environment that encourages the growth and development of your skills.
- Participate in professional development activities
- Gain access to the Amii community and events
- A chance to learn from amazing teammates who support one another to succeed.
- Competitive compensation, including paid time off and flexible health benefits.
- A modern office located in downtown Edmonton, Alberta.
- A hybrid working model that allows our team the ability to choose to work from home on a 60/40 structure, dependent on business need.

**About Amii**

One of Canada’s three main institutes for artificial

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