Manager, Retention

3 months ago


Toronto, Canada Leafs Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

You have built leadership experience with an empathetic, creative, and strategic mindset, and are able to problem solve, anticipate challenges, and thrive in a fast-paced environment. Your leadership, passion and commitment to teamwork will contribute to drive successful business results and deliver exceptional experiences and engagement to our Members and teammates.

Be part of the action and the experience. You will:

- Lead. You will lead your team to achieve both their personal goals and corporate objectives, delivering on annual retention and sales targets across the Hockey vertical properties. You will train and guide the team's continuous development of retention principles and skills to drive new business and win back Members.
- Drive Change. By continuing to drive and evolve our Equity, Diversity and Inclusion practices for both Members and Teammates. Build inclusive leadership capabilities through anti-racism and unconscious bias training and enable all employees through awareness and education to create an inclusive workplace.
- Coach & Inspire. You will coach a team to deliver a best-in-class Retention and Membership program and live our purpose of 'Creating Exceptional Moments' for our Members and each other. You will review and evaluate the team’s performance on a continuing basis against weekly/monthly/annual operating and strategic goals, and coach individuals and the team to reach their full potential.
- Build partnerships. You will collaborate with:

- Marketing to drive awareness of our Retention and Membership program; and execute business operational requirements (Retention Goals, Engagement, Gifting, Package design, Member benefits, etc.).
- MLSE Digital Labs Team and the Global Partnerships department to create additional value for members through digital assets.
- Internal departments (Food & Beverage, Ticket Admin, Marketing, Business Intelligence, Finance, Legal, GP, Venue Operations etc..) to ensure delivery of exceptional customer service and value to our membership base and measure/track results.
- The business community to grow additional benefits and value for our members.
- Drive strategy. You will own the development of a member engagement strategy to drive us towards building emotional connections with our members across the Hockey vertical. You will support the development and execution of the annual retention campaign to achieve league leading retention rates.
- Manage operations. You will manage annual operational budgets for the Hockey vertical and support in delivering bi-annual Business Reviews with internal Stakeholders as well as Front Office. You will own or collaborate on all aspects of the execution of the Hockey member engagement strategy, including events, communications, gifting, and renewal invoicing & operations.

**Qualifications**

Your player stats. You have:

- Customer retention and sales expertise - You have proven success meeting and exceeding growth targets through strategic and creative tactics, the development and implementation of new and innovative retention programs, and the ability to identify, attract, and expand opportunities and customer relationships.
- Leadership - You have a proven record of people development, coaching, and culture building, and bring a coa



  • Toronto, Canada Institut Trebas Institute Full time

    **Position Title: Retention & Records** **Manager** **Reports to: Associate Director, Retention & Records** **Primary Purpose** Reporting to the Associate Director, Retention & Records the Retentions & Records Manager will manage the retention and records of all students at the College. The incumbent will be responsible for manage student retention...


  • Toronto, Canada Precisely International Jobs Full time

    Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers...

  • Retention Manager

    7 months ago


    Toronto, Canada HelloFresh Full time

    At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries...


  • Toronto, Canada Backcountry Full time

    **POSITION TITLE**: Director of Retention **REPORTS TO**: Chief Product Officer **LOCATION**: Hybrid, 100 University Ave, Toronto, ON M5J 1V6 **COMPENSATION RANGE**: CAD $120,000-$150,000 Backcountry is looking for a Director of Retention to build and deliver data-driven retention initiatives, reinvent our loyalty program, and enhance the overall customer...


  • Toronto, Canada Bally's Interactive Full time

    **Interested in creating long lasting company growth in North America?**: **Do you have experience driving player engagement and retention?**: **Who we are**: Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across...

  • Retention Agent

    6 months ago


    Toronto, Canada Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice. We have...


  • Toronto, Canada Workplace Safety and Insurance Board Full time

    With direction provided by the Director, the Analyst will administer the WSIB’s offsite records storage, retrieval and disposition program. They will also provide support and input in the development and implementation of enterprise-wide records management and retention strategies and policies and support all business areas in reducing or mitigating risks...

  • Retention Associate

    6 months ago


    Toronto, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...

  • Manager, Engagement

    3 months ago


    Toronto, Canada Scotiabank Full time

    Requisition ID: 207998 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Manager, Engagement & Retention Squad & Programs, you will have an exciting opportunity to support the reinvention of how client marketing programs are delivered through the Retail Customer Growth team, focusing specifically...


  • Toronto, Canada Miles Nadal JCC Full time

    **Job title**: Manager of Membership, Sales and Retention **Reports to**:Associate Director Membership, Sales and Retention **Department**:Membership/Fitness The Miles Nadal Jewish Community Centre (MNjcc) has welcomed millions of people to the corner of Bloor and Spadina during the building’s 70 year history. We provide opportunities for people of...


  • Toronto, Canada Bally's Interactive - Toronto Full time

    Interested in creating long lasting company growth in North America? Do you have experience driving player engagement and retention? **Who we are**: Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the...


  • Toronto, Canada Pentasia Full time

    Pentasia is expanding its operations in the Toronto area, seeking an experienced Senior Marketing Manager for Loyalty and Retention to join our team.Estimated salary: $120,000 - $180,000 per year, depending on experience.Job DescriptionWe are looking for a seasoned marketing professional with expertise in CRM and loyalty marketing to develop and execute...


  • Greater Toronto Area, Canada AutoTrader.ca Full time

    The Director, Customer Retention is responsible for the creation of the overall retention strategy for customers for the business. Will oversee the management of the day-to-day proactive, reactive retention, and performance management operations. Holds the operational accountability for the team, including meeting all revenue objectives from all sources....


  • Toronto, Canada Intellifi Full time

    **Renewal and Retention Specialist, Residential Mortgages**: **Salary**: $55,000 - $65,000/yr Calgary, AB, or Toronto, ON Intellifi is looking for a Renewal and Retention Specialist, Residential Mortgages to join our growing team. **Role and Responsibilities**: - Build positive customer experiences by providing exceptional customer service - Maintain a...


  • Toronto, Canada Knix Full time

    Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel...


  • Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Process Management - Data Retention & Protection **About Capital One Canada** We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern...


  • Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...


  • Toronto, Canada Toyota Full time

    Job Description Consultant Customer Retention Rank 4 Scarborough, ON What We’ll Bring: - Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours -...


  • Toronto, Canada The Globe and Mail Full time

    **COMPANY OVERVIEW**: The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling. We are committed to fostering diversity and...