Retention Manager

3 weeks ago

Toronto, Canada HelloFresh Full time

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
- S'more about the team

Lettuce share what this role will be responsible for
- Identify retention focus areas for the Canadian market and represent Canada in international discussions.
- Analyze customer behavior and trends for actionable insights to improve customer retention.
- Collaborate with North American counterparts in New York to build loyalty programs aimed at encouraging repeat business.
- Rapidly make an impact by developing an experimentation pipeline for retention strategies and ensuring successful strategies from other markets are implemented in the Canadian market.
- Advocate for your testing roadmap through collaborations with cross-functional teams including Growth, Product, Analytics, Tech, and Operations.
- Conduct proactive data analysis to spot gaps and opportunities for key performance indicator (KPI) improvements, and collaborate with teams to leverage these findings.
- Work cross-functionally to align marketing initiatives and product strategies with a focus on retention across the Canadian organization.
- All other duties, as assigned

Sound a-peeling? Here's what we're looking for
- 4-7 years of experience in a marketing project management role in a dynamic, agile environment.
- An entrepreneurial mindset with the capability to sell and implement new initiatives.
- Advanced proficiency in Excel and a background in SQL.
- An intellectual drive to understand the "why" behind actions and results.
- Focused on meeting challenging targets and willing to engage in both high-profile and routine tasks.
- Open to collaboration and excellent in communicating with both internal and external partners.

Let’s cut to the cheese, this is why you'll love it here- Box Discount_
- Amazing discounts on 1 box per week 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box- Health & Wellness_

Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.- Vacation & PTO_

Time off is also an important part of self-care We offer generous vacation and PTO to help you create a good work-life balance.- Family Benefits_
- A parental leave top-up program for expectant parents- WFH Allowance_
- A one time fund to help you set up or improve your home office- Growth & Development_
- We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund- Work Hard & Have Fun_
- From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun- Diversity & Inclusion Initiatives_
- With impactful ERG’s like HelloChange and Women Empowerment, we are committed to our diversity, equity & inclusion efforts- Food Puns_
- this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. _If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process._
- About HelloFresh
- We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the w

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