Director, Premium Retention

7 months ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As Director, Premium Retention and Service you will lead and inspire your group of Managers and their teams to work towards our collective objectives and lead the Membership Service and Retention strategy of our Premium Toronto Maple Leafs and Toronto Raptors portfolios.

You have experience as an inclusive leader who leverages an innovative and strategic mindset, and are able to problem solve, anticipate challenges, and thrive in a multifaceted environment. You will demonstrate your outstanding mentoring, strong operational capabilities and entrepreneurial approach to build an engaged culture and build a best-in-class Retention and Membership Service program for MLSE.
- Coach and inspire a team of Managers who lead a team of Account Executives and Account Managers to deliver an outstanding Retention and Membership program and to live our purpose of ‘Creating Exceptional Moments’ for our Members and each other.
- Support our 'Thriving and Engaged Organization' vision by leading your team to achieve both their personal goals and corporate objectives.
- Lead a team of sales and service professionals to deliver on annual retention targets across the Premium Leafs and Raptors vertical properties.
- Partner with our marketing department to drive awareness of our Retention and Membership program and to help complete annual business operational requirements (Retention Goals, Engagement, Gifting, Package design, Member benefits, etc.).
- Lead in the continuous development of sales principals and skill within our retention team to drive new business and win back Members.
- Build additional value for members through digital assets in partnership with the MLSE Digital Labs Team as well as the Global Partnerships department.
- Global thinker who aligns with our strategy. Build an impact across all departments as well as the ticketing group.
- Seek new relationships within the business community to add additional benefit and value to our members.
- Develop and maintain relationships with internal departments (F&B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc..) to ensure delivery of exceptional customer service and value to our membership base.
- Handle operational budgets to achieve and maintain financial solvency / success.
- Drive and initiate Quarterly Business Reviews with internal partners as well as Front Office

**Qualifications**:
- Consistent record of accomplishment in people development, coaching and culture building with 5+ years of leadership experience leading a medium-sized team, and handling budgets.
- Creative problem solver and innovator.
- Very strong operational capabilities and experience with a consistent track record of accomplishment in achieving results on time and within budget.
- Proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative and independence.
- Ability to see the big picture and strategize accordingly.
- Outstanding teammate and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation and customer service is critical to organizational success.
- Strong written and verbal communication skills, comfortable working with all levels of management and customers, making presentations and public speaki

  • Director, Premium

    7 months ago

    Toronto, Canada Toronto Blue Jays Full time

    **Job Overview**: The Director, Premium & Client Experience will lead Toronto Blue Jays Premium Club, Suite and Membership client experience strategy. The Director will refine the current experience in Clubs and Suites, creating a clear vision for premium experience that will ensure exceptional service for members and add value through the delivery and...

  • Director, Premium

    7 months ago

    Toronto, Canada Toronto Blue Jays Full time

    **Overview**: The Director, Premium & Client Experience will lead Toronto Blue Jays Premium Club, Suite and Membership client experience strategy. The Director will refine the current experience in Clubs and Suites, creating a clear vision for premium experience that will ensure exceptional service for members and add value through the delivery and execution...

  • Director of Retention

    3 weeks ago

    Toronto, Canada Backcountry Full time

    **POSITION TITLE**: Director of Retention **REPORTS TO**: Chief Product Officer **LOCATION**: Hybrid, 100 University Ave, Toronto, ON M5J 1V6 **COMPENSATION RANGE**: CAD $120,000-$150,000 Backcountry is looking for a Director of Retention to build and deliver data-driven retention initiatives, reinvent our loyalty program, and enhance the overall customer...

  • Account Manager, Premium Club Retention

    4 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Director, Customer Retention

    7 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    The Director, Customer Retention is responsible for the creation of the overall retention strategy for customers for the business. Will oversee the management of the day-to-day proactive, reactive retention, and performance management operations. Holds the operational accountability for the team, including meeting all revenue objectives from all sources....

  • Account Coordinator, Premium Service

    7 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Marketing Director

    4 weeks ago

    Greater Toronto Area, Canada Ascend FS Full time

    About the RoleWe are seeking an experienced Marketing Director to lead our Lifecycle Marketing team at Ascend FS. As a key member of our marketing department, you will develop and execute comprehensive lifecycle marketing strategies to boost customer retention, loyalty, and engagement across all channels.As the Head of Lifecycle Marketing, you will oversee...

  • Marketing Director for Customer Growth and Retention

    2 weeks ago

    Old Toronto, Canada Superside Full time

    Head of Customer MarketingSuperside is seeking an experienced marketing professional to lead and grow the company's customer-focused marketing efforts. This pivotal role drives customer growth, engagement, retention, and advocacy by implementing strategies that maximize the lifetime value of our customers.This new position reports to the Sr. Director of...

  • Manager of Membership, Sales and Retention

    3 months ago

    Toronto, Canada Miles Nadal JCC Full time

    **Job title**: Manager of Membership, Sales and Retention **Reports to**:Associate Director Membership, Sales and Retention **Department**:Membership/Fitness The Miles Nadal Jewish Community Centre (MNjcc) has welcomed millions of people to the corner of Bloor and Spadina during the building’s 70 year history. We provide opportunities for people of...

  • Analyst, Records Management

    6 months ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    With direction provided by the Director, the Analyst will administer the WSIB’s offsite records storage, retrieval and disposition program. They will also provide support and input in the development and implementation of enterprise-wide records management and retention strategies and policies and support all business areas in reducing or mitigating risks...

  • Food & Beverage Premium Clubs Manager - Rogers

    7 months ago

    Toronto, Canada Legends Full time

    **LEGENDS**: **TORONTO BLUE JAYS** A role with the Toronto Blue Jays means you will be a part of impacting the fan experience. The fan experience means a commitment to providing best in class customer service for fans who travel near and far to watch Canada’s team. Our employees are resilient, innovative and thrive in an environment where teamwork,...

  • Premium Services Manager

    2 weeks ago

    Toronto, Canada Legends Full time

    **LEGENDS**: **THE ROLE**: The Premium Services Manager will assist the Director of Suites and Catering with effectively and profitably managing and directing all day to day aspects of the Suites and Catering Department. The Premium Services Manager is based out of Rogers Centre and reports to the Director of Suites and Catering. **ESSENTIAL FUNCTIONS**: -...

  • Retention Specialist, Personal Insurance

    4 weeks ago

    Toronto, Canada PROLINK Full time

    As a Retention Specialist, you will help generate and nurture Personal Insurance leads. You will use a consultative approach to advise clients and help them make educated decisions about their Personal Insurance needs. As a member of the Personal Insurance Sales Team, you will report directly to the Vice President of Personal...

  • Director, Customer Success

    2 weeks ago

    Toronto, Canada SAS Full time

    : **Director, Customer Success - Canada & Healthcare** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...

  • Casino Marketing Director

    4 weeks ago

    Toronto, Ontario, Canada ESR Talent Full time

    Job DescriptionWe are seeking an experienced senior marketing professional to join our team as Casino Marketing Director.About the CompanyOur company is a global B2B and B2C iGaming leader, looking for a seasoned expert to spearhead our online casino launch and expansion.The role offers a unique blend of strategic oversight and hands-on marketing leadership,...

  • Digital Performance Director

    4 weeks ago

    Toronto, ON, Canada ESR Talent Full time

    A prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months. Based in the vibrant city of...

  • Director of Casino

    4 weeks ago

    Toronto, Canada ESR Talent Full time

    About the CompanyA prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months.Based in the vibrant...

  • Director of Casino

    4 weeks ago

    Toronto, Canada ESR Talent Full time

    About the CompanyA prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months.Based in the vibrant...

  • Director, Human Resources

    6 months ago

    Toronto, Canada Louis Vuitton Full time

    POSTE As a Louis Vuitton **Human Resources Director**, you will be an ambassador of the Brand. This vital role will partner with the local Corporate and Retail Management leadership teams in accomplishing strategic & commercial objectives through the optimization of workforce & HR planning. While ensuring business decisions focus on recruiting, retaining,...

  • Retention Specialist, Personal Insurance

    3 weeks ago

    Toronto, Canada PROLINK Full time

    As a Retention Specialist, you will help generate and nurture Personal Insurance leads. You will use a consultative approach to advise clients and help them make educated decisions about their Personal Insurance needs. As...