Retention and Loyalty Coordinator

3 weeks ago

Toronto, Canada The Globe and Mail Full time

**COMPANY OVERVIEW**:
The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.
We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees' growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.
No matter your position at The Globe, you'll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.
**POSITION OVERVIEW**:
Being part of The Globe and Mail team requires a passion for excellence and an unwavering commitment to innovate in a fast-paced and dynamically evolving environment. Demonstrating these characteristics in the workplace every day is what makes our people the foundation of our success. We support a culture in which employees can live their ideals, develop their abilities, creatively contribute to the success of the organization and be recognized, appreciated and rewarded for doing so. If you are the best in your field, we'd like to hear from you.
We are looking for a motivated Retention & Loyalty Coordinator to join The Globe’s growing Subscription team. Customer engagement and subscriber retention are key focus areas for The Globe and we are looking for an enthusiastic individual to join the team.
In this role, the individual will assist with the execution of billing & renewal, retention and engagement campaigns for both print and digital products. Using current retention, churn, engagement and CLV trend analyses to identify opportunities for test & learn campaigns to reduce churn and increase engagement with our products and services, including the website, app, newsletters and online tools.
This role will support interdepartmental staff with loyalty & retention activities and provide management with insight and assistance when required.

**RESPONSIBILITIES**:
**1. Development and execution**:

- Maintain existing campaign creative and ensure they meet brand standards and reflect current, accurate product information.
- Provide suggestions on potential audience segmentation and messaging for test & learn campaigns based on insights from our Data Science and Customer Engagement Management (CEM) teams, including performance metrics for onboarding & engagement campaigns.
- Work with the necessary departments to ensure creative, target audiences and workflows are set up correctly and that campaigns are deployed on time.

2. Support billing and renewal campaigns
- Support the timely and accurate deployment of billing and renewal campaigns.
- Communicate regularly with Subscription Sales, Customer Care, and Finance to gain insight to identify opportunities to improve retention and better understand customer pain points.

3. Support member benefit initiatives
- Update our Member Benefits site to ensure information is accurate and aligns with onboarding & engagement messaging and ensures a positive customer experience.
- Build strong working relationships with internal stakeholders.

4. Reporting and Analysis
- Understand KPIs and insights from our CEM team to identify and inform manager of challenges and discrepancies.
- Assist manager by providing weekly and monthly results on campaign and test performance.

**QUALIFICATIONS**:

- Must exhibit high proficiency with Microsoft Office Suite of products.
- Must exhibit well developed skills in the areas of organizing and prioritizing multiple projects with the ability to work and simultaneously manage multiple deadlines.
- Must be detail orientation and familiar with QA disciplines, particularly regarding creative development and campaign execution.
- Familiar with html and editing software.
- Familiar with analytical tools like Google Analytics and data visualization tools like Tableau.
- Demonstrated familiarity and interest in news media.
- Post-secondary education or equivalent, and experience working with subscriptions or advertising would be an asset.
- Self-starter with an ability to multi-task in a fast-paced environment.
- Strong communicator who can effectively collaborate with teams across all levels of the organization.
- Creative thinker, problem solver, team player.

**SALARY**: This position is classified under Group K of the Advertising Collective Agreement
**WHY CHOOSE THE GLOBE**:
The Globe’s mission is to deliver essential content - news, information, analysis and insights - for aspiring i

  • Retention Marketing Coordinator

    6 months ago

    Toronto, Canada Knix Full time

    Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel...

  • Retention and Loyalty Coordinator

    3 weeks ago

    Toronto, Canada The Globe and Mail Full time

    COMPANY OVERVIEW : The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling. We are committed to fostering diversity and...

  • Director of Customer Retention and Loyalty

    2 months ago

    Old Toronto, Ontario, Canada Knix Full time

    Customer Retention and Loyalty DirectorKnix is a leading intimate apparel and activewear brand that is revolutionizing the industry with its innovative products and customer-centric approach. As the Customer Retention and Loyalty Director, you will play a critical role in driving customer loyalty and lifetime value across our brand.Key...

  • Specialist, Loyalty

    4 months ago

    Toronto, Canada Bell Full time

    Req Id: 420227 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...

  • Retention and Loyalty Coordinator

    3 weeks ago

    Toronto, Canada Equest Full time

    COMPANY OVERVIEW:The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.We are committed to fostering diversity and...

  • Marketing Director

    7 days ago

    Greater Toronto Area, Canada Ascend FS Full time

    About the RoleWe are seeking an experienced Marketing Director to lead our Lifecycle Marketing team at Ascend FS. As a key member of our marketing department, you will develop and execute comprehensive lifecycle marketing strategies to boost customer retention, loyalty, and engagement across all channels.As the Head of Lifecycle Marketing, you will oversee...

  • Coordinator, Loyalty Marketing

    7 months ago

    Toronto, Canada Tokyo Smoke Full time

    **Responsibilities**: - Develop and implement loyalty marketing strategies that align with the company's objectives and drive customer retention and advocacy. - Collaborate with the Marketing Manager to create eye-catching visuals and graphics for various loyalty marketing materials and campaigns. - Collaborate with cross-functional teams to ideate and...

  • Project Manager

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Us: At Bond Brand Loyalty, we strive to design and deliver innovative solutions for our clients that foster strong brand loyalty. As a Project Manager, you will play a critical role in the success of these projects.The Role: We are seeking a skilled Project Manager to oversee the timely and budget-friendly delivery of client and agency projects. You...

  • Head of Loyalty

    3 weeks ago

    Toronto, Canada Canada Goose Full time

    **Location**: Toronto Address: 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada Job Title: Head of Loyalty Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world...

  • Associate, Loyalty

    3 months ago

    Toronto, Canada Hyundai Capital Canada Full time

    **Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • Associate, Loyalty

    6 months ago

    Toronto, Canada Hyundai Capital Canada Full time

    **Who We Are**: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • Loyalty & Retention Support Analyst

    3 days ago

    Toronto, Canada JPMorgan Chase Full time

    At JPMorganChase you will have the chance to be part of an amazing development journey while contributing to support our customers needs. As a Loyalty & Retention Support Analyst within Chase Merchant Services, you will focus on reaching out to at-risk merchants to gather information, acquire signatures and see tasks through from request to completion. You...

  • Strategic Client Retention Manager

    1 month ago

    Old Toronto, Canada HomeEquity Bank Full time

    About the Role:The Strategic Client Retention Manager will be responsible for developing and implementing client loyalty strategies to retain business, increase loyalty, and maximize revenue opportunities.This role will lead the loyalty pilot and manage the day-to-day activities related to communicating with clients, understanding their needs, deciding on an...

  • Bilingual Loyalty Specialist

    2 weeks ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Business Development Manager for Client Loyalty

    3 weeks ago

    Old Toronto, Canada HomeEquity Bank Full time

    Job SummaryWe are seeking a highly skilled Business Development Manager to join our team at HomeEquity Bank. This role will be responsible for developing and implementing client loyalty strategies to retain business, increase loyalty, and maximize revenue opportunities.About the RoleThe successful candidate will lead the loyalty pilot, manage a dedicated...

  • Customer Engagement Strategist

    1 week ago

    Toronto, Ontario, Canada Indigo Full time

    About the RoleWe are seeking a Customer Engagement Strategist to join our team at Indigo, responsible for growing member engagement through offer, partner, and promotional strategies. This role drives innovation in the Plum rewards program, with an ongoing roadmap of new features and benefits to achieve best-in-class engagement across all members.Key...

  • Director, Loyalty

    5 months ago

    Toronto, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Director, Loyalty

    6 months ago

    Toronto, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Loyalty & Retention Relationship Manager - Vice President

    3 days ago

    Toronto, Canada JPMorganChase Full time

    JOB DESCRIPTION The manager of Loyalty & Retention will lead a team of individuals dedicated to the ongoing support, retention, and proactive servicing of at-risk SMB merchant portfolio. The successful candidate will be responsible for ensuring regular SLA’s are met and that all processes & procedures are optimized. Maintaining strong relationships...

  • Customer Loyalty Strategist

    2 weeks ago

    Old Toronto, Canada Knix Full time

    Knix OverviewKnix is an award-winning intimate apparel and activewear brand revolutionizing the industry with innovative products, a best-in-class customer experience, and a strong online presence. With over 3 million customers across North America and globally recognized as an innovator, Knix offers exciting opportunities for growth and development.About...