Airline Support Specialist

7 months ago

Montréal, Canada Accommodations Plus International Full time

The **Airline Support Specialist **supports our airline partner onsite at their office location in Montreal. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

**Essential Functions**:_ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Total customer service to include but not limited to the following:

- Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
- Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
- Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
- Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
- Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
- Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
- Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
- Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
- Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

**Competencies**
- **Knowledge of airline crew scheduling is a strong plus.**:

- Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions **_preferred but not required._**:

- Excellent Interpersonal skills.
- Able to work in a fast paced environment.
- Great telephone etiquette.
- Excellent writing skills.
- Excellent computer skills.
- Ability to multi task and prioritize.
- Detail oriented with great organizational skills.
- Flexible work schedule including availability to work weekends and holidays.
- Able to work overtime if needed.
- Second language a **_plus._**

**Position Type and Expected Hours of Work**
This is a full-time position, with 12-hour shifts required. Flexible schedule availability, including weekends may be required.

**Required Experience**
- Ability to positively present API in customer facing situations.
- Customer service background is a plus.
- Airline/Hotel/Travel experience is a plus.

**Who We Are**

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you

**Other Duties**

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

**Work Environment**

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

**AAP/EEO Statement**

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual ori

  • Airline Support Specialist

    4 months ago

    Montréal, QC, Canada Accommodations Plus International Full time

    The **Airline Support Specialist **supports our airline partner onsite at their office location in Montreal. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service...

  • Airline Contract Specialist

    6 months ago

    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as an **Airline Contract Specialist**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the...

  • Program Manager with Airlines Loyalty Recognition

    6 months ago

    Montréal, Canada Epsilon Solutions Full time

    **Job Title: Program Manager, Airlines Loyalty Recognition Programs** **Location: Montreal, Canada** **Duration : Long Term Contract** - **PMP Certification, **BSc/BA diploma in management, systems engineering, or other relevant field required. - PO Certification and/or SCRUM Master Certification is a strong advantage. - **Minimum 10 years of hands-on...

  • Financial Analyst

    7 months ago

    Montréal, Canada Transat AT Full time

    **Company Description** Be part of the journey !** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • Transport Driver

    6 months ago

    Montréal, Canada GAT Ground Support Canada Full time

    **Summary** - Transport Drivers are responsible for building and transporting all galleys to the clients’ specifications for all scheduled flights. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by...

  • System Support Specialist

    3 months ago

    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: IT, SYSTEMS SUPPORT SPECIALIST **DEPARTMENT**: Information Technology **LOCATION**: Montreal **SCOPE**: Reporting to the SSS Team lead. The System Support Specialist team is part of the larger Information Technology team which provides all technological tools and services to internal teams and departments. IT works closely with all the internal...

  • Agent - Ground Ops Support

    6 months ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT - CORPORATE PROFILE** Air Inuit has been providing essential scheduled, charter, cargo and emergency air transportation services to Nunavik and beyond, 24 hours a day, 365 days a year, for 45 years. Owned collectively by the Inuit of Nunavik through the Makivik Corporation, the airline operates a fleet of 37 aircraft and employs over 1,100...

  • Coordinator, Passenger Support Services

    6 months ago

    Montréal, Canada Air Transat Full time

    Company Description Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. The Coordinator,...

  • Specialist Data and Analytics

    3 months ago

    Montréal, QC, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best...

  • Application Support Specialist

    4 months ago

    Montréal, QC, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Refund Specialist

    6 months ago

    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a **Refund Specialist**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may...

  • Solution Specialist

    3 weeks ago

    Montréal, QC, Canada SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As a Solution Specialist, you will collaborate with stakeholders and customers in the air transport industry to deliver complex solutions for airlines. You will be responsible for overseeing technical pre-sales...

  • Flight Operations Support Manager

    6 months ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT - CORPORATE PROFILE** Air Inuit provides essential air transport services, including scheduled, charter, cargo, and emergency flights, to Nunavik and surrounding regions, 24 hours a day, 365 days a year, for the past 45 years. Owned collectively by the Inuit of Nunavik through the Makivik Corporation, the airline operates a fleet of 37 aircraft...

  • Specialist, Cabin Standards and Communication

    7 months ago

    Montréal, Canada Air Transat Full time

    **Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • Customer Care Specialist

    6 months ago

    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a **Customer Care Specialist**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the...

  • Manager, Operationnal Support

    6 months ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description **Be part of the journey!** Come aboard a committed, caring company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You'll evolve in a stimulating telecommuting environment where team cohesion is paramount....

  • Tool Support Specialist

    7 months ago

    Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • Product Specialist Lead

    6 months ago

    Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: // _ Position Summary: The Product Specialist Lead is an Air Traffic Manager (ATM) Subject Matter Expert who is expected to have an in-depth knowledge of the Air Traffic Management Adacel products to facilitate the support, training, testing, validation of the systems. S/he will...

  • Marketing Manager

    7 months ago

    Montréal, Canada Transat Distribution Canada Full time

    **Company Description** Be part of the journey !** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • IT Support Specialist

    6 months ago

    Montréal, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**:We provide online registration and digital management software solutions to recreation organizations, such as cheer...