Manager, Operationnal Support
6 months ago
Company Description
**Be part of the journey**
Come aboard a committed, caring company that needs you
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You'll evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you'll be able to take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America
**Benefits**:
- 3 weeks annual vacation
- 5 floating vacations
- Group insurance
- Employer RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby (upon hiring)
**Job Description**:
- Responsible for a team of Operational Support supervisors;
- Ensures that the team of supervisors under his/her responsibility maintains the requested service levels and achieves the objectives submitted by management;
- Meet with each of the supervisors on a regular basis for ongoing training and performance evaluation;
- Ensure the integration, retention and continual development of employees;
- Supports the supervisors in the hiring process;
- Collaborates with the Manager, of Operations to ensure the quality of the services offered by Operational Support and the continuous improvement of the department;
- Collaborates with all departments to ensure the smooth running of Transat activities;
- Produces, analyzes and distributes performance measurement and workforce management reports and makes adjustments as required;
- Acts as an agent of change with the team when changes are made to policies and procedures;
- Assists the Director in forecasting, workforce planning and performance evaluations.
**Qualifications**:
- Minimum of five (5) years experience in personnel management and supervision;
- Bilingual (English and French - oral and written);
- Excellent knowledge of MS Office software;
- Excellent communication skills;
- Excellent knowledge of contact center systems and procedures, such as TTS, Radixx, etc.;
- Availability outside of normal working hours.
Additional Information
**Employment Equity
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