IT Support Specialist

6 months ago

Montréal, Canada Amilia Full time

**Who we are**: Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project.

**What we do**:We provide online registration and digital management software solutions to recreation organizations, such as cheer gyms, gymnastics clubs, dance studios, and many more.

**How we do what we do**: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**: We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What to expect**:
As an IT Support Specialist, you will be responsible for the effective management of information technology used by all company employees. You will configure the workstations, perform first and second line support and follow up on requests from employees. You will also have to proceed with the installation of hardware components and software on the workstations and ensure the proper functioning of the computer equipment.

**You’ll be responsible for**:

- Participate in sorting and prioritizing support requests;
- Perform level 1 and 2 support for all enterprise systems (e.g., Office 365, Aircall, etc.);
- Solve problems related to operating systems and software installed on workstations;
- Provide support to employees in the use of the computer tools made available to them;
- Create and keep technical documentation up to date (e.g., in connection with computer tools);
- Resolve anomalies or breakdowns in the operation of office equipment (e.g., audio-visual equipment) and provide solutions to ensure optimal operation and use;
- Responsible for keeping inventory of Office equipment to the best of your ability.
- Collaborate with system administrators in the management of the network and computer equipment;
- Participate in IT projects.
- Take charge of the employees’ onboarding and offboarding processes.

**What we want from you**:

- College diploma (DEC) in information technology or equivalent;
- 1 to 2 years of experience in a similar role;
- In-depth knowledge of the operation of Microsoft Windows workstations and the Microsoft Office suite;
- Basic knowledge of Active Directory;
- Basic knowledge of networking (network switch, firewall);
- Knowledge of Powershell is considered an asset;
- Excellent diagnostic and problem-solving skills;
- Sense of organization and priority management;
- Team spirit;
- Quick leaner.
- Initiative and autonomy;
- Attention to detail and rigor;
- Good written and verbal communication;
- Bilingual, both spoken and written (French and English).

**What you’ll get from us**:

- Competitive salary & insurance package;
- Group RRSP employer contribution up to 5%;
- Wellness credit (750$ per year);
- Flexible hybrid work model (home-office) and possibility to work from anywhere in Québec;
- ** Add vacation days, remove work from abroad et mini-fridays, can be a student, can be half days. Tuesdays are the most important days. Basic knowledge of IT and very motivated. Able to débrouillé. Must be bilingual, not perfect is okay.**:

- Dedicated Learning and Development Specialist committed to your personal and professional development;
- Weekly Amilia fitness classes (Yoga and Bootcamp);
- A strong work-life balance with paid vacation, personal days, and year-round mini-Fridays;
- Monthly commuter discount of 25%;
- Team bonding and social activities once a quarter;
- Up to 15 hours of group volunteering paid per year;
- Skill development opportunities through Lunch & Learn talks;
- In-office snacks, including fresh fruit baskets, coffee, and free drinks.

  • Senior Network and Cyber Infrastructure Specialist

    3 weeks ago

    Montréal, Canada Fed IT Full time

    We are Fed IT, a cutting-edge organization that is currently seeking an exceptional Senior Network and Cyber Infrastructure Specialist. This permanent, hybrid position offers the possibility of working from our downtown site or our South Shore location.The salary for this role is estimated to be between $90,000 to $100,000 annually, depending on...

  • Dynamics Support specialist

    6 months ago

    Montréal, Quebec, Québec, Canada Fed IT Full time

    Reporting to the Team Leader - Software, the Dynamics 365 Finance & Operations (FO) support analyst will be responsible for configuration changes and maintenance of our Dynamics 365FO deployment. This includes making recommendations to meet business needs taking into account Dynamics 365 best practices; the standardization of use throughout the organization;...

  • Digital Transformation Specialist in Manufacturing

    2 weeks ago

    Montréal, Canada Fed IT Full time

    Job OverviewWe are seeking an experienced Digital Transformation Specialist to join our team at Fed IT. As a Senior ERP Business Analyst, you will lead the company's ERP optimization projects and provide leadership in the digital transformation of processes.Key ResponsibilitiesCollaborate effectively with internal stakeholders (Management, Sales, Finance,...

  • Cybersecurity and IT Infrastructure Specialist

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Are you a seasoned systems administrator looking for a new challenge? Fed IT is seeking an experienced Cybersecurity and IT Infrastructure Specialist to join our team.We are offering a competitive salary of $92,000 - $102,000 per year, commensurate with experience.About the RoleIn this role, you will be responsible for developing and deploying infrastructure...

  • Dynamics Support Specialist: System Configuration and Maintenance

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Job OverviewFed IT seeks a highly skilled Dynamics 365FO support analyst to join our team. This role requires strong technical knowledge of the system, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.Key Responsibilities:Participate in the implementation project for Dynamics 365FO, working closely with the...

  • Tool Support Specialist

    7 months ago

    Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • Level 2 support technician

    1 month ago

    montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Technicien support niveau 2

    1 month ago

    Montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Technicien support niveau 2

    1 month ago

    montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Technicien support niveau 2

    1 month ago

    montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Technicien support niveau 2

    1 month ago

    Montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Technicien support niveau 2

    1 month ago

    montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Technicien support niveau 2

    1 month ago

    Montréal, Canada Fed IT Full time

    Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers...

  • Autosys/caching Specialist

    2 months ago

    Montréal, QC, Canada Atlantis IT group Full time

    **Role**: Autosys/Caching Specialist **Location**: MONTREAL & MIRABEL, QUEBEC **Competencies**: Digital : Microsoft Azure, Digital: Terraform **Experience (Years)**: 6-8

  • Application Support Specialist

    6 months ago

    Montréal, Canada Pointus Partners Full time

    **Pointus Partners is a privately held Canadian-based proprietary trading firm located in Montreal. Our core principles are innovation, collaboration, and communication. We think critically, share ideas, and solve problems as a team. We embrace the entrepreneurial spirit, promote work-life balance, and maintain a flat organizational structure in an open...

  • Tool Support Specialist

    7 months ago

    Montréal, Canada Ubisoft Full time

    We are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools. The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As...

  • Technical Support Specialist

    6 months ago

    Montréal, Canada Vacation Tracker Full time

    **Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...

  • IT Support Technician

    6 months ago

    Montréal, Canada Synergy IT Solutions Inc Full time

    Job description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...