Customer Care Specialist

5 months ago

Montréal, Canada FlightHub Full time

**UNCAGE YOUR** **AMBITION **as a
**Customer Care Specialist**:
We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for a Customer Care Specialist with 2+ years of industry experience to join our team. Working alongside our VP of Customer Service Experience, you will be responsible for handling customer issues efficiently and providing exceptional service over the phone or via chat. In this role, it is imperative that you keep an open line of communication with both customers and airlines in order to efficiently process customer requests and inquiries, in order to ensure satisfactory resolutions.

Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:

- Working in the airline or travel industry and have expert knowledge in GDS operations;
- Managing multiple cases and adhere to various airline policies simultaneously;
- Using a data-driven approach to optimize processes and enhance customer satisfaction;
- Multitasking to manage multiple inquiries and rules efficiently;
- Using data to analyze and improve processes;
- Adapting to changes and evolving circumstances in airline policies;
- Focusing on achieving high customer satisfaction and retention through excellent service delivery;
- Results-oriented, with a commitment to service excellence in a fast-paced environment with excellent communication skills in both English and French.
- **Please note this position is in Montreal, Quebec and on-site.**

**Show us your drive and join our team**

LI-CV

**LIBÉREZ VOTRE AMBITION - DEVENEZ**
**Spécialiste du service à la clientèle**:
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.

Nous sommes à la recherche d'un spécialiste du service à la clientèle ayant plus de 2 ans d'expérience dans l'industrie pour rejoindre notre équipe. Travaillant aux côtés de notre vice-président du service clientèle, vous serez chargé de traiter efficacement les problèmes des clients et de fournir un service exceptionnel par téléphone ou par chat. Dans ce rôle, il est impératif que vous mainteniez une ligne de communication ouverte avec les clients et les compagnies aériennes afin de traiter efficacement les demandes des clients et les requêtes, afin d'assurer des résolutions satisfaisantes.

De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié:

- Travailler dans l'industrie du transport aérien ou du voyage et avoir une connaissance approfondie des opérations GDS ;
- Gérer simultanément plusieurs dossiers et respecter les différentes politiques des compagnies aériennes ;
- Utiliser une approche axée sur les données pour optimiser les processus et améliorer la satisfaction des clients ;
- Être multitâches pour gérer efficacement de multiples demandes et règles ;
- Utiliser les données pour analyser et améliorer les processus ;
- S'adapter aux changements et à l'évolution des politiques des compagnies aériennes ;
- Se concentrer sur la satisfaction et la fidélisation des clients grâce à une excellente prestation de services ;
- Orienté vers les résultats, avec un engagement pour l'excellence du service dans un environnement en évolution rapide, avec d'excellentes compétences de communication en anglais et en français.
- **Veuillez noter que ce poste est à Montréal, Québec et sur place.

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