Services and Program Secretary

3 months ago

Toronto, Canada Access Alliance Multicultural Health and Community Full time

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse individuals, families and communities can achieve **health with dignity**.

Our dynamic and collaborative inter-professional team includes physicians, nurses, social workers, dieticians, psychiatric consultants, settlement workers, health promoters, community-based researchers and a cutting-edge Health interpretation program. We operate three busy centres, covering the City’s West, East End and Downtown. All are easy to reach using public transport.

We are seeking one (1) experienced, highly organized, focused individual who thrives in an energized environment to provide front and back office administrative support to a primary health care team and community programs service providers. This includes responding to client and community requests for information in busy community hubs, supporting service access, responding to social services, settlement and health staff support needs and ensuring a diverse range of administrative tasks are done efficiently with a commitment to quality.

**Responsibilities**:

- Welcoming and providing a high-level customer service experience for clients on the telephone and in person
- Performing front and back office administrative tasks in support of primary health care staff, Settlement & Program staff, clients, community members, volunteers and students
- Scheduling patient appointments, preparing and maintaining patient charts, including orderly filing of all results and correspondences received
- Forward information to other physicians respecting patient confidentiality and privacy including retrieval of release of information documents as necessary
- Maintenance of appointment-based staff schedules and processing all dictated clinical notes (i.e. fax to referring physicians)
- Working collaboratively with other administrative support staff
- Other duties as required

**Skills and Qualifications**:

- Medical Administration Certificate or College diploma in Office Administration with combination of education and relevant work experience
- Minimum one year of experience in Office Administration or any other relevant position
- Experience working in a community health setting
- Proficient in Outlook, Word, Excel
- Experience working with Electronic Medical Records Systems such as Practice Suite Solutions is an asset
- Excellent keyboarding skills and the ability to type at least 55 words per minute;
- Proficient in Medical Terminology
- Excellent communication skills, both written and verbal
- Good understanding of barriers faced by newcomers and knowledgeable about community programs and services available to them
- A second language reflective of the agency’s client population is preferred
- Excellent customer service and interpersonal skills
- Excellent organizational skills and demonstrated ability to multi-task and work under pressure in an ever-changing environment
- High degree of initiative, judgement and problem-solving abilities
- High attention to detail
- Ability to work in a cultural-competent manner with diverse population and within a diverse work environment
- **Travel within Toronto and work flexible shifts including evenings and Saturdays**

**Hours**: 35 hours/week

**Classification**: Secretary

**Bargaining Unit**: United Food and Commercial Workers, Local 175

Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer.

**Please be advised that our organization requires all staff, students, and volunteers to be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.**

AAMHCS is a community-based organization that operates from a pro-choice, anti-oppression, and participatory framework. In your cover letter, we invite you to articulate why you wish to work with Access Alliance, and in what ways did you wish to put your skills, experience, and education into action for this role and for Access Alliance at this time. Knowledge of the neighbourhoods we serve and how agency values would be integrated in your day-to-day work may be interview questions.

We thank all applicants for their interest but only those selected for an interview will be contacted. Please note that a criminal background check and Vulnerable sector check will be conducted for this position as a condition of employment.

AAMHCS is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rig

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