Manager, Business Development and Member Services
3 months ago
**Title**: Manager, Business Development and Member Services
**Reports to**: CEO
**Location**: Greater Kingston Chamber of Commerce, 204-299 Concession Street, Kingston ON, K7K 2B9
**Position summary**:
For more than 183 years the GKCC has provided value to its members through active advocacy, connecting leaders and creating opportunity. The Chamber is the voice of business in Kingston and advocates at the local, provincial and federal levels on behalf of 650 companies representing 18,000 employees.
The Manager, Business Development and Member Services will be principally responsible for expanding business and revenue generating opportunities with existing and new partners that will allow the organization to achieve its mandate and strategic objectives. This role will also be responsible for helping to define the customer journey and delivering a high-quality and meaningful customer experience underpinned by value-added service delivery to current and prospective members of the Chamber. The Manager, Business Development and Member Services will also provide insight and input to inform strategic marketing and communications and operations planning with the leadership team, setting objectives and identifying methods to reach those goals.
**Key accountabilities**:
- Managing current revenue streams and identifying new sources of revenue, conducting market research, developing the business strategy, and overseeing execution of the plan;
- Developing in-depth knowledge of Chamber offerings to identify profitable business opportunities for members and partners;
- Cultivating lasting relationships with members and partners to grow loyalty;
- Managing regular contact with current and prospective members, always ensuring an effective line of communication to support membership strength and growth;
- Working with members and partners to understand their business needs and goals;
- Designing responsive, innovative and value-added service delivery models to support the customer journey;
- Developing ways to improve the customer experience and build brand loyalty;
- Attending external events to develop business leads and strengthen stakeholder relationships;
- Delivering monthly business development progress reports on the status of revenue streams; progress to plans, and roadmaps for reaching financial and membership targets;
- Preparation of Membership Engagement and Advocacy Committee meeting agendas and minutes to facilitate recruitment and activation of memberships;
- Coordinating with affiliate partners to enhance member services and improve customer experience;
- Carrying out any other related duties as needed to ensure the smooth functioning of the team.
**Position requirements**:
- A degree in Business Administration, Marketing, Finance, or related field
- Minimum 3 - 5 years’ experience in business development, sales, client management and/or marketing; experience in a non-profit or membership focused organization would be an asset
- Track record of effective and strategic decision-making in a fast-paced environment
- Demonstrated ability to collaborate and to motivate team members to exceed expected goals
- Excellent analytical, problem-solving, and decision-making skills
- Exceptional leadership and time management skills
- Effective communication and negotiation skills
- Strong business acumen
- Detail-oriented and persuasive
- Strong people skills with a passion for business and a genuine enjoyment of interacting with others
- Ability to connect the dots and look forward strategically
**Salary range** $45,000 - $50,000
**Application process**:
Pay: $45,000.00-$50,000.00 per year
Work Location: In person
Application deadline: 2024-10-09
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