Business Operations Manager

2 days ago

Kingston, Ontario, Canada United Services Group Full time

About Us

We are a reputable Canadian facility maintenance company, providing a range of services to large retail and commercial businesses nationwide.

Our competitive compensation package includes health, dental, and vision benefits, as well as a pension plan after one year of service.

Job Summary:

This role is responsible for leading the janitorial services scope of work at all store or site locations within a designated area or territory, across multiple customer banners.

Key Focus Areas:

  • Managing Partners' and Cleaners' Performance
  • Overall Store Operations (Budgets, Profitability, and KPIs)
  • Quality Standards and Audits
  • Training and Development
  • Cost Management and Controls
  • Increasing Revenue and Profits per Store and Customer Banners

Responsibilities:

Planning and Budgeting:
  • Develop and implement annual plans with customer banners, including budgets, waxing schedules, and potential add-on sales opportunities.
  • Create and execute short- and long-term strategies to ensure sustainability and profitability.
  • Build strong relationships with customers and business partners through cross-selling, trust-building, and delivering exceptional service.
  • Serve as the single point of contact for customer communication regarding services, address concerns, and provide timely solutions.
Internal Communication:
  • Lead and coordinate daily communication with United Partners on issues and actions.
  • Set expectations, provide training, coaching, and mentoring to Partners.
Process Compliances:
  • Lead process initiatives and implementations at store level, working with Sr. management to identify trends and gaps.
  • Manage business using United technologies (e.g., Salesforce, Outlook).
Cost Management and Controls:
  • Responsible for revenue and cost per store, including billing, invoicing, store budgets, and employee hours.
  • Monitor asset inventory, including equipment and supplies.
Revenue Growth in Existing Business:
  • Implement transitions of new business in compliance with customer transition processes.
  • Lead growth of In-store business by upselling special services.
Workforce and Performance Management:
  • Co-lead performance management.
Recruitment, Training, and Development:
  • Support Partner Effectiveness team in hiring, recruitment, and termination of Partners.
  • Lead In-Store Partner Training and support overall Partner training program.
Technology and Assets:
  • Responsible for managing business using United technologies and asset management.

Requirements:

A degree in business administration or a related field is required.

Estimated Salary: $65,000 - $85,000 per annum, based on experience and qualifications.

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