Receptionist/administrative Assistant

6 months ago


Edmonton, Canada PsychSolutions, Inc Full time

Note: Contract Position / Not Employee

Building / Clinic hours are 9am-7pm Monday through Thursday and Fri/Saturday 9am-3pm. For this admin position, we are currently looking for someone available in-person for days/evenings and possibly some weekend hours. At times, we may need temporary coverage support when another admin needs time off:
Current Shift Available:
Mon/Tues 12pm-7pm

or

Tues / Thurs 12pm-7pm

Possible shifts opening up include:
Fri 9am-12pm

Fridays 12pm-4pm

Saturdays 10am-4pm

This in-person role will report to the Head Admin and Clinical Director.

ABOUT US:
PsychSolutions is an Edmonton based Mental Wellness Clinic, focused on supporting people to heal, grow, and thrive.

Our therapists support people in moving through and beyond life difficulties and traumas experienced. Many of our clients come to our clinic for support in managing depression, anxiety, suicidality, grief/bereavement, managing bipolar disorder, relationship difficulties, sleep disruption or insomnia, and to improve overall functioning after a work-injury or motor vehicle accident.

OUR VISION:
We help thousands of people learn to live a life with ease by supporting clients through our process of Heal, Grow, Thrive.

OUR CORE VALUES:

- Supportive Care - To support clients in healing, growing, and thriving
- Authenticity & Heart Connection - At PsychSolutions we use empirically validated approaches for treatment through a heart-based, compassionate, and authentic connection with clients
- Be a Team Player - We believe in collective effort and mutual support in personal and clinic goals.

To succeed in this role

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating directly with our clients.

QUALIFICATIONS:
2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

RESPONSIBILTIES:
Supporting Psychotherapists, Psychologists and Social Workers with client bookings, payments, administrating intake & consent forms, etc.

Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

Maintenance of templates, manuals, and clinical files

Claims confirmations from Insurance companies

Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

Confidence to share ideas and constructive criticism to help us grow

Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

Tech savvy (we are paper-less and everything is online)

Familiarity with Jane (online booking) platform and using Jane to create client profile, create forms, set up invoices

Familiarity with quickbooks and basic bookkeeping

An appetite for innovation and simplicity who is highly process oriented

Working autonomously comes easy to you but you also love collaborating with a talented team

Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

APPLICATION PROCESS:
Please submit resume and cover letter.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website psychsolutions.ca

**Job Type**: Part-time

Part-time hours: 10-20 per week

**Salary**: $20.00 per hour

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Morning shift
- Day shift
- Evening shift
- Monday to Saturday
- Weekend availability

Work Location: In-Person / In-Office

**Job Type**: Part-time

**Salary**: $20.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5M 4C9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: Hybrid remote in Edmonton, AB T5M 4C9



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