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Customer Support Specialist

6 months ago

Richmond Hill, Canada Greenbrain Inc. Full time

Greenbrain Inc. is an Energy Services company that specializes in the design, delivery and marketing of energy efficiency programs across Canada to help homes and businesses use energy more efficiently.

**Qualifications**: _Here's what we require..._
- Experience using Microsoft Office, specifically Outlook, Word and Excel
- Ability to multi-task efficiently and highly organized
- You possess a strong passion for energy efficiency and are interested in being a part of the solution against climate change

**Your duties and responsibilities will include**:

- Responsible for responding to all customers inquiries and interacting with our trade partners to provide them and their customers with support.
- Responsible for returning all inquiries within 2 hours during regular business hours.
- Ensuring all customer interactions are accurately recorded on the company’s Customer Relationship Management (CRM) tool.
- Ensuring that all customers receive an optimal experience at all times.

Start date is as soon as possible.

**Salary**: $18.00-$22.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person