Customer Support Specialist

10 hours ago


Richmond Hill, Ontario, Canada Onico Solutions Full time
About Onico Solutions

We are a leading provider of innovative solutions for the telecommunications industry. Our team is passionate about delivering exceptional service and support to our clients.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our Network Operations team in Montreal, QC. As a key member of our team, you will be responsible for providing technical and customer support functions in our Network Operations Centre.

Key Responsibilities
  • Administer, maintain, and support network services provided to customers.
  • Provide direct and front-line support to customers via telephone.
  • Coordinate work with field services teams, partners, and contractors to provision and test new customer services and resolve issues.
  • Update and verify databases related to job functions.
  • Compile statistical reports on job-related activities.
Requirements
  • Diploma in technology or telecommunications with 2 years of experience.
  • 2-3 years of technical working experience.
  • Fluency in English and French.
  • High level of customer service skills.
  • Able to meet aggressive deadlines.
Preferred Qualifications
  • Experience with telecom-grade Ethernet access networks.
  • Detailed knowledge of TDM/SONET transport networks.
  • Detailed understanding of bridging/switching and layer 2 protocols.
  • Working knowledge of TCP/IP inter-networking and routing.
What We Offer

$65,000 per annum salary, flexible shifts (8AM-4:30PM or 9AM-5:30PM), and the opportunity to work in a dynamic and supportive team environment.



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