Customer Support Representative

1 week ago


Richmond Hill, Ontario, Canada Veradek Inc. Full time
About Us

Veradek Inc. has undergone significant growth since its inception, transforming from a small startup to one of the largest North American outdoor lifestyle brands in our product space.

Ecommerce has been instrumental in fueling this growth, enabling us to provide innovative lifestyle products that are well-engineered, cleanly designed, and competitively priced.

We're now entering an exciting phase of expansion, with ambitious plans to further develop our product offerings, enter new markets, and become a household brand name in the home space.

We're seeking a highly empathetic, organized, and customer-focused individual to join our team as a Customer Service Specialist. As a young company, we prioritize supporting our team members' personal growth and career ambitions through a supportive culture and diverse working environment.

We Offer You

  • A comprehensive benefits package including health and dental benefits.
  • Fantastic opportunities for growth within the company.
  • The chance to take on unique and diverse tasks.
  • An open-communication work atmosphere where your voice is heard.

Responsibilities Include:

  • Answering inbound calls and responding to general inquiries.
  • Addressing customer emails and website messages.
  • Investigating order concerns and finding solutions that balance business needs and customer satisfaction.
  • Collaborating with the e-commerce team to resolve customer issues.
  • Exercising discretionary judgment regarding customer orders and concerns.
  • Maintaining a positive brand image while interacting with customers, vendors, or retailers.
  • Providing price quotes and processing customer orders.
  • Updating information and basic reports in Excel.

What We're Looking For

  • Ability to manage a database of customer inquiries.
  • Superior customer service skills, demonstrating effective communication and timely problem-solving.
  • Strong initiative and ability to work independently.
  • Strong attention to detail.
  • Strong organizational skills.
  • Excellent time management skills.
  • Ability to negotiate and display confidence.
  • Ability to handle escalated customer concerns while remaining calm and professional.

A competitive salary of approximately $45,000 - $55,000 per year reflects the importance of this role in our organization.



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