Telecommunications Support Specialist

1 month ago


Richmond Hill, Ontario, Canada Onico Solutions Full time
Job Summary

The Level 1 Telecom NOC Specialist is responsible for providing technical support to customers in a Network Operations Centre environment. This includes administration, maintenance, and support of telecom services and networks.

Key Responsibilities
  • Perform functions related to network administration, maintenance, and support.
  • Provide direct and front-line support to customers via telephone.
  • Coordinate the work of the field services team, partners, and contractors to provision and test new customer services.
  • Input, update, and verify databases and programs related to job functions.
  • Compile and summarize statistical reports.
Requirements
  • 2 years technology diploma in a telecommunications or networking related program.
  • Systems experience with Windows/Linux.
  • 2 to 3 years technical working experience.
  • Experience working in the telecom industry.
  • High level of customer service skills.
  • Fluency in both French and English.

This is a permanent and/or contract to permanent position located in Montreal, QC with an annual salary of $60,000.00 – $70,000.00 per annum. The role supports the shift 8AM – 4:30PM or 9AM – 5:30PM but must be flexible to support a 3PM – 11:30PM shift. We are only considering qualified bilingual candidates.



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