IT Technical Support Specialist
5 days ago
The IT Technical Support Specialist is a key member of our team, responsible for providing top-notch technical support to our clients. This role requires a strong understanding of computer systems, networks, and software applications.
About the PositionThis full-time position is located in Woodbridge, ON, and offers a competitive annual salary of $62,000.00 - $67,000.00 per annum.
Job Description- Troubleshoot desktop issues, diagnose network-related problems, and manage Windows Desktops and deployment
- Assist with MS Hyper-V and VMWare, as well as experience with installing, configuring, and troubleshooting Microsoft Operating Systems
- Use Microsoft Office 365 Suite, Remote Control Software such as Teams, TeamViewer or QuickAssist, and troubleshoot printers, scanners, and various other peripherals
- Support mobile devices iPhone, iPad, and Androids, and have knowledge of networking concepts including TCP/IP, routing, switching, VLANs, subnetting, super subnetting, and other networking concepts
- 4-5 years of experience as a Technical Support Analyst/IT Administrator
- Able to multi-task in a team environment and work under pressure with tight deadlines
- Excellent communication skills, both verbal and written, and excellent interpersonal skills as this is a customer-facing role
- Proven technical, analytical, and problem-solving tech support skills, as well as high self-motivation and direction with a passion for technology and I.T.
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