Top Technical Support Specialist

2 weeks ago


Richmond Hill, Canada Paymentus Full time
Job Overview

We are seeking a highly skilled Top Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to our customers, ensuring their success and satisfaction with our products.

About the Role

This is a full-time position that requires sitting or standing at a computer workstation for extended periods of time. The ideal candidate will have excellent troubleshooting and analytical skills, as well as exceptional verbal and written communication skills to articulate problems and solutions to both technical and non-technical audiences.

Key Responsibilities
  • Act as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis.
  • Serve as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email.
  • Design, write, and enhance tools for both internal and external facing users.
  • Train customers on best practice usage of the platform.
  • Contribute to team improvement by identifying process and technical gaps.
Requirements
  • B.S. Degree in Computer Science or Engineering from a leading University.
  • Proficiency with the web stack and web services applications.
  • Working understanding of relational and no-SQL database concepts.
  • Knowledge of Linux.
  • Basic understanding of object-oriented programming and scripting.
  • Excellent troubleshooting and analytical skills to determine the root cause of issues.
  • Exceptional verbal and written communication skills to articulate problems and solutions to both technical and non-technical audiences.
Preferred Skills
  • Experience with Java, servlets, and/or J2EE framework development.
  • Apache, nginx, Tomcat administration.
  • Oracle PL/SQL experience.
  • Experience building RESTful services in NodeJS.
  • JavaScript, JQuery, Freemarker, CSS, HTML, and related front-end technologies.
  • Docker containerization, virtualization.
  • Basic networking knowledge.
  • Proficiency with Linux and command line environments.
Compensation

The estimated annual salary for this position is $80,000 - $110,000, depending on qualifications and experience.

Why Join Us?

Paymentus is an equal opportunity employer committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances.



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