Customer Care Representative

7 months ago


Burlington, Canada Sonova Full time

Burlington, CanadaCustomer Care Representative
- Are you looking for an opportunity to make a difference?Are you comfortable in a fast-paced retail clinic environment?_
- Are you passionate about providing customer service that exceeds expectations?_
- If so, we think you belong here at
- **Connect Hearing** as a
- **Customer Care Representative****This is a Full-time 6 month contract with high possibily of extension.**

**Who we are**:

- Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.**Working Location**: Burlington, ON - Full-time - 6 month contract with possibility of extension**Reporting to**: Regional Clinic Manager**A day in the life of a Customer Care Representative involves**:
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs - don’t worry, training provided

**What you get in return**:

- Competitive Hourly Wage
- Full Benefits Package on Day 1
- Monday - Friday (business hours)
- 3 weeks vacations to start + birthday off
- Eligible for Quarterly Bonus
- Growth and development opportunities

**We'd love to hear from you if**:

- You possess strong communication and customer service skills
- You have experience or would enjoy working on and reconciling accounts receivable
- Your aligned with our value of helping others
- You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

**Don't think you meet the criteria?**
- If you’re willing to go all in and learn, we'd still love to hear from you-
**More About Us**:

- We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.- Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense._

Sonova is an equal opportunity employer



  • Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...


  • Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burlington, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: A customer experience Centre representative, or CEC, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The main purpose of this position will be to work in a welding and industrial gas Industry answering all...


  • Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...


  • Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...


  • Burlington, Canada Karndean Designflooring Full time

    Location: Burlington Ontario Exempt: Full Time M-F 8:00-5:00 Pay: $45,000- 55,000 Canadian Dollar Benefits: Full Benefits Position: In office Karndean Designflooring Canada is seeking to hire a Customer Service Representative to work from our headquarters in Burlington. Responsibilities: Include but not limited to providing excellent customer service...


  • Burlington, Canada Viva Recruiters Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. **Duties**: - Provide accurate and timely information to customers regarding...


  • Burlington, Canada CS-1 Transportation Inc Full time

    CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role;...


  • Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking for a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service and support to our customers with inquiries related to billing, new and continuous services, and general...


  • Burlington, Canada WS Audiology Americas Full time

    **At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team! We are hiring a Customer Service Representative to join our Customer Service team.** **About the role**: This is a **permanent full-time position** based at our WSA **Burlington, ON head office in a hybrid...


  • Burlington, Canada Ultrastor Self Storage Full time

    **Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?** **We are looking for customer service stars to join us in Burlington and Caledon!** **The primary responsibilities of an Ultrastor Customer Service Representative include**: - Providing outstanding customer service by helping...


  • Burlington, Canada Elgin Audiology Full time

    _At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!_ Join our **Customer Service** team! Now hiring a **Bilingual Customer Service Representative** for our **Head Office**...


  • Burlington, Canada Adi Development Group Full time

    Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost...


  • Burlington, Canada Adi Development Group Full time

    Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost...


  • Burlington, Canada CS-1 Transportation Inc Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are...


  • Burlington, Canada SNDL Full time

    Job Title Customer Experience Representative - Job Description Position: Customer Experience Representative, Cannabis or Part-time **Location**: About Us We are all about enhancing life’s celebrations and having fun while we excel in our careers! As North America’s largest publicly traded retailer of adult beverages, we operate 230+ retail locations...


  • Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...


  • Burlington, Canada Throat Threads Apparel Full time

    Throat Threads Apparel is a leading distributor of famous brands - apparel, footwear and accessories. We combine the right human values, technology and resources to continually perform at the top of our game to deliver the best results to the retail community. We’re proud to be a Profit 100 Company five times over. By exploring, engaging and continuously...


  • Burlington, Canada The MEARIE Group Full time

    **Customer Service Representative** **ABOUT THIS ROLE** Burlington Hydro Inc. (“BHI”) is seeking for a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service and support to our customers with inquiries related to billing, new...


  • Burlington, Canada MY Construction Supply Full time

    My Construction Supply is a Canadian leading manufacturer and distributor of concrete form hardware, accessories and construction products. Our world class engineers in research, design, manufacturing and quality control will offer you the highest quality products and best solution for your project. As a customer-focused business, My Construction Supply is...