Customer Service Representative

3 weeks ago

Burlington, Canada WS Audiology Americas Full time

**At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team We are hiring a Customer Service Representative to join our Customer Service team.**

**About the role**:
This is a **permanent full-time position** based at our WSA **Burlington, ON head office in a hybrid working model with 2-3 days** per week onsite.

**What you'll be responsible for**:

- **Maintain customer records and files**: Maintain electronic customer records based on interactions. Perform order entry based on WSA’s SOPs (standard operating procedures) to ensure accuracy. Process credits.
- **Stay abreast of WSA product and services and the hearing care industry**: Develop and maintain a knowledge base of the evolving products and services offered. Stay abreast of industry changes and competitive intelligence to best service our customers.
- **Additional responsibilities**: Support business needs by performing other duties as assigned. Provide support on special products and other members of the department.

**What you'll bring**:

- Completion of secondary school or equivalency; post-secondary education, courses or certificates in a related field including customer service, business, administration, hearing care, health care, or a related capacity would be a definite asset.
- 2+ years of direct experience in a high-volume B2B (business to business) customer service capacity handling multiple inbound channels.
- Direct experience working in the health, health technology or products, or electronic product space is strongly preferred. Hearing health or assisted device experience would be a definite asset.
- Bilingualism would be a definite asset in French (or another language), though not an absolute requirement.
- Effective oral and written communication.
- Technical proficiency and comfortability adopting and leveraging new software and tools. Experience with RingCentral (or other virtual calling/faxing platforms), Microsoft Outlook, Microsoft Teams, Microsoft Excel, Salesforce (or other CRM platforms), Magento/Adobe Commerce (or other ecommerce software) is required.
- Commitment to accuracy and maintaining detailed and concise records with direct experience maintaining customer contact records in a CRM platform, ideally Salesforce.
- Team player attitude.
- Commitment to delivering an exceptional customer experience to differentiate WSA and our products within the hearing care market.
- Ability to use sound judgement in decision-making while interacting with customers to ensure the best customer experience.

**What we offer**:

- An attractive base salary + annual bonus entitlement
- Employer-paid health, dental and vision benefits upon day one of hire
- Generous vacation and personal day policies
- RRSP program with employer-matching starting in your first week
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community

**More about us**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
- Sounds_ wonderful? We can't wait to _hear_ from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

  • Customer Service Representative

    3 months ago

    Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Samuel, Son & Co., Limited Full time

    **Position: Customer Service Representative** **Location: Burlington, ON** **Manager: Supervisor, Customer Service** **Note: This is an in-office position** Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivation to Samuel, Son & Co. Due to our...

  • Customer Service Representative

    3 days ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario (Flexibility Policy) **Status**: Full-time, Permanent (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking...

  • Customer Service Representative

    1 week ago

    Burlington, Canada U-Haul Full time

    **Location**: 419 Plains Rd E, Burlington, Ontario L7T2C9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    7 months ago

    Burlington, Canada U-Haul Full time

    **Customer Service representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    24 hours ago

    Burlington, Canada Omega Holdings Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. - **Duties/Responsibilities**:_ - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    1 week ago

    Burlington, Canada Arctic Traveler Canada Ltd Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. **_Duties/Responsibilities: _** - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...

  • Representative, Customer Service

    1 week ago

    Burlington, Canada Samuel, Son & Co., Limited Full time

    Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...

  • Customer Service Representative

    7 months ago

    Burlington, Canada The MEARIE Group Full time

    **Customer Service Representative** **ABOUT THIS ROLE** Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    3 months ago

    Burlington, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Burlington. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    7 days ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    5 days ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...

  • Customer Service Representative

    5 days ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...