Customer Service Representative

7 months ago

Burlington, Canada Quadra Full time

**Position**: Customer Service Representative

**Location**: Burlington, Ontario

**Status**: Contractual - 12 months (1)

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as a Customer Service Representative. Take this opportunity to contribute to the success and growth of a great family business

Who are we?

Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in select markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. We offer you the opportunity to be part of a collaborative, innovative and determined team in a growing, people-oriented, Great Place to Work organization. You will work with dynamic colleagues who are eager to share their knowledge with you.

**Responsibilities include**:

- Taking orders and processing them in our computer system
- Validating the information on purchase orders
- Ensuring that customer requests are handled satisfactorily and in accordance with the companies’ guidelines
- Assisting customers with orders, suggesting products, etc.
- Tracking orders and ensuring the appropriate status
- Working closely with sales representatives to connect to customer issues
- Reading and understanding all customer activities for the strategic accounts in Salesforce
- Managing account maintenance
- Reviewing various weekly / monthly reports
- Communicating with our logistics and procurement teams to ensure that the customer’s requirements and operational requirements are met
- Working in synergy with other departments to ensure full customer focus
- Being the Internal sales support for assigned accounts

**To succeed, you will need**:

- A college diploma in administration, business or in a related field
- To be fluent in English
- To have excellent verbal and written communication skills in English
- To have a strong work ethic and a passion to succeed. Compassion, integrity, and honesty are very important qualities to have
- 3-5 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
- An ability to work independently, multi-task and in a team environment
- A desire to work in an environment where decisions must be made quickly
- Excellent interpersonal, communication and analytical skills
- Excellent organizational and problem-solving skills
- strong computer skills (Microsoft Office Suite, Salesforce, etc.)

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 19 years You will work with dynamic colleagues who are eager to share their knowledge with you.

Why choose Quadra?
- Competitive salary
- Benefits coverage for our contractual employees
- Programs offered to employees to improve their quality of life (Wellness Portfolio)
- Virtual wellness and mental health programs with a global healthcare leader
- Vacation & personal days
- Full-time position (37,5 hours per week)
- Telecommuting and flexibility within the organization
- Helping each other and having fun are part of our core values
- A company that promotes diversity, equity, and inclusion
- Digital environment
- Customized training built for you
- Opportunities for advancement and professional development; a growing company that focuses on its people
- Participate in various internal and external trainings
- Possibility of joining various company committees
- Social activities organized by the company
- Private and family-owned company with a solid infrastructure
- Employee assistance program (EAP)
- And much more

Would you like to be part of our great growth story? We will be happy to discuss it with you. Submit your resume quickly

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