Bilingual Customer Service Representative

4 days ago

Burlington, Canada Elgin Audiology Full time

_At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team_

Join our **Customer Service** team Now hiring a **Bilingual Customer Service Representative** for our **Head Office** in **Burlington, Ontario**. This is a hybrid role.

**What it’s all about**:
As a BCSR, you are passionate about the hearing healthcare of our clients. You will be responsible for receiving, verifying and processing clients’ service orders and agreements in a face paced environment.

**What we offer you**:

- Competitive compensation package
- Comprehensive, employer-funded benefits package starting Day 1
- RRSP with employer match starting Day 1
- Bonus programs
- Paid vacation and sick days
- Education assistance program

**What you will do**:

- Handle customer inquiries and complaints
- Determine customer requirements and enter customer orders
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Offer support as needed to other employees

**What we are looking for**:

- 1-2 years of customer service experience in a high call-volume environment
- Fluent in French and English required
- Experience working in heath (especially hearing health) = bonus points
- Excellent organizational, interpersonal and communication skills
- Attention to detail
- Dependable, team player with a positive attitude

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$54,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Burlington, ON L7L 5H9

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