Customer Service Representative

3 months ago

Burlington, Canada Ultrastor Self Storage Full time

**Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?**

**We are looking for customer service stars to join us in Burlington and Caledon**

**The primary responsibilities of an Ultrastor Customer Service Representative include**:

- Providing outstanding customer service by helping customers with their storage needs, including helping customers select the appropriate unit for their needs, managing inquiries and concerns, and supporting ongoing customer support
- Showing Self-Storage units to current and prospective customers, proactively converting interested parties into customers.
- Confirming reservations, presenting lease agreements and collecting rental payments using industry-leading software
- Maintaining an exceptional level of cleanliness and overall property appearance including:

- Performing daily site checks / walkarounds to ensure property is free of debris and reporting any required maintenance to site manager
- Performing daily inspections of rental units to ensure all units are clean, properly locked and customer-ready; cleaning units as required
- Accurately managing cash and balance end of day activities.
- Making Collection Calls as required
- Stocking and selling merchandise (upsell moving and packing supplies)
- Professionally managing customer relationships through incoming and outgoing phone calls
- Receiving and processing payments
- Opening and closing the facility
- Other duties as assigned

**If this sounds like you, we’d love to hear from you**

**UltraStor Self-Storage provides a fast-paced environment, focused on great customer service.**

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7M 0W9: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- fluent English (required)

Work Location: In person

Application deadline: 2024-08-29

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