Customer Service Representative

7 months ago


Burlington, Canada MY Construction Supply Full time

My Construction Supply is a Canadian leading manufacturer and distributor of concrete form hardware, accessories and construction products. Our world class engineers in research, design, manufacturing and quality control will offer you the highest quality products and best solution for your project. As a customer-focused business, My Construction Supply is known for reliable products with competitive pricing backed by great customer service, including excellent delivery.

We are looking for someone who has good communication skills, can cope with a busy work environment and most important, has a great attitude. You will be part of a strong team dedicated to outstanding service and strong relationships with our customers. You will have all the tools, training and support you need to succeed, maximize your productivity and capitalize on your talents.

**Title: Customer service Representative**

Functions:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels, including direct customer and online customers.
- Knowing our products inside and out so that you can answer questions.
- Prepare quotes, enter and manage orders
- Open accounts and verify credit
- Taking and execute sales orders, communicate with warehouse staff to ensure accuracy.
- Follow up on accounts receivables
- Maintain our databases (CRM, ERP)
- Organize exhibitions and / or seminars
- Advise customers on the choice of basic products or solutions
- Occasionally conduct site visits to clients or other company offices
- Assist purchasing manager with logistic operations, including inbound and outbound delivery appointments.
- Oversee online sales channels’ inventory level, execute online inventory replenishment orders.

**Requirements**:

- Experience in construction/building product sales and / or customer service (minimum 3-5 years preferably)
- Ability to sell and serve in a team environment
- Excellent communication and personal initiative skills
- Able to work with minimum supervision
- Commitment to behave honestly and ethically, while providing superior customer service
- Any education or training relevant to this position is an asset
- To be bilingual (English, French) is not mandatory, but a an important asset

Work conditions:

- Basic salary between 19$/h and 23$/h, + or - based on experience / qualifications
- Benefits Plan: medical, dental, specialized cares
- Possibility of additional bonuses based on a predetermined performance criteria’s
- Reimbursement of 100% travel expenses (reimbursement of business mileage and other expenses)
- Laptop, and other tools provided
- Office located in Brantford ON

**Salary**: $19.00 to $23.00 /hour

**Salary**: $22.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 3 years (required)
- sales: 1 year (required)

**Language**:

- English (required)
- French (preferred)

Work Location: In person



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