Customer Service Representative

4 days ago


Burlington, Canada CS-1 Transportation Inc Full time

CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role; our goal is to help you reduce costs, while expanding corporate service and performance through a more efficient and streamlined supply chain.

We are looking for an exceptional Customer Service Representative to join our team on a immediately. If you put customers first and want to learn more about logistics and transportation then this is the position for you

**Hours**: 8hr Day shift (Monday to Friday)

**Location**: This is an _**Office based position**_ - 5026 South Service Rd., Burlington, ON L7L 5Y7

**JOB DESCRIPTION**

**As a Customer Service Representative, your main responsibilities will be required**:

- To handle all aspects of the company’s operations from phone calls to dealing with carriers
- To track and trace current loads
- To be responsible for the movement of loads within the CS-1 customer base
- Collect POD from carriers
- Add carrier packets and update profiles
- Update shippers and consignee profiles
- To assist in saving documentation, customs docs and facilitating the docs to carriers

**Additionally, you will be trained how to dispatch loads and cross trained as a dispatcher in the event of absenteeism, which could include**:

- Phone calls to deal with carriers
- Entering new loads
- Negotiating rates with carriers
- The movement of loads within the CS-1 customer base

**Qualifications**
- Problem-solving skills; ability to prioritize effectively
- Excellent and clear communication skills
- Friendly attitude; takes pride in job
- Strong business acumen; able to make quick decisions, interpret data
- Excellent time-management and multi-tasking skills
- Ability to adapt to new software

**Requirements**:

- Min. 1-year previous industry experience (preferred)
- Min. 1-year previous customer service experience - high volume (preferred)
- Proficient in Canadian and USA geography
- Must be able to proficiently speak/write English
- Reliable transportation to main office in Burlington

**Job Types**: Full-time, Permanent

Pay: From $42,900.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service (call center): 1 year (required)
- Transportation (3PL-Non-Asset) broker: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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