Training and Communications Officer

8 hours ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
- Posting Close Date- 2 December 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $72,242.00 - $93,951.00- Additional Posting Information- N/A- Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.- Classification- SG10- Start Date- 1/1/2025- End Date- 9/1/2027- Employee Group:
- PEA - Term- # of Hires Needed- 1- Category- Communications/Public Relations, Computers, Software, Customer Service, Education, Training, and Library, Information Technology- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

**_*This position is eligible for a Hybrid Work Arrangement*_**

**The salary range for this position is**:

- **Recruitment range: $72,242- $79,650** starting salary determined by the PEA Collective Agreement.
- **Performance range: starting salary to max of $93,951** is available through annual performance increases.
- Job Summary**Mandate**:
Reporting to the Team Lead, Digital Community, the Training and Communications Officer is responsible for the development and delivery of campus-wide IT training and communication on University Systems services. This role will develop communications strategies for University Systems; draft and edit communications sent from University Systems to faculty, staff, and students; develop training plans for new or changed IT services provided by University Systems; create and deliver synchronous and asynchronous training to students, faculty, and staff.

**Objectives**:

- Proactive support for students, faculty, and staff including:

- Develop and deliver IT training programs IT support staff and end users
- Documentation and process mapping for support services
- Create and update websites and rich media
- Share and communicate training opportunities delivered by University Systems, service providers at UVic, and through IT partners
- Participates in and encourages engagement with online communities of practice to help foster the use of IT services supported by University Systems
- Work with University Systems leaders to write and edit client communications such as new system implementations, changes, and outages
- Write and edit internal communications, articles, documents, and content for websites, newsletters/reports, and other publications
- Implement and manage a digital media plan to engage UVic students, faculty, and staff
- Manages small projects

Due to the critical, time-sensitive nature of the services delivered by University Systems, this position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.
- Job RequirementsThis position requires a level of education, training, and experience equivalent to an undergraduate degree in a technical, training or teaching, or communications related field, plus 5 years of working across a large partner group to provide support in relevant large public sector organization. An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

- Strong interpersonal skills and the ability to collaborate, build, and maintain positive relationships with diverse individuals, and work effectively in a team environment.
- Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
- Demonstrated customer service skills.
- Ability to be flexible and adaptable to changing requirements and new technologies.
- Demonstrated ability to work under tight deadlines with shifting priorities when responding to an emergency situation, for example a cybersecurity incident or major IT outage.
- Knowledge and awareness of equity, diversity, inclusion and belonging considerations and practices as they relate to communications materials and training delivery.
- Experience writing technical documentation for IT support staff and plain language user documentation for a non-technical audience.
- Experience using content management systems (CMS).
- Ability to develop and deliver training programs for diverse audiences with ranging IT knowledge and skills.
- Ability to communicate data or information through graphics or rich media (example infographics, social media posts, short videos).
- Experience managing social media accounts and ability to work with campus partners to create and deliver social media content.

**Territory Acknowledgement**:We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands,

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