Account Coordinator

2 months ago

Victoria, Canada True Training Full time

We are currently seeking an experienced **communications **and **customer service** individual to join our growing team at TrueTraining and TalosTech as an **Account Coordinator**. Our company operates in the B2G (business to government) sector, providing a variety of services and goods to Canadian governments (municipal, provincial, and federal), with this role focused on education for government employees.

We have ~100 full-time remote workers led by a youthfully-energetic team of 8 in Victoria, BC. You will be working alongside the team in-office in Victoria, BC. We intend to grow the business fast over the next few years. You will have the opportunity to position yourself in a leadership role in the future.
- **Key Responsibilities**_
- **Client Relationship Management**: Build and maintain strong relationships with government clients, ensuring their needs are met and expectations exceeded.
- **Communication Management**: Efficiently respond to communications in a professional yet personal manner. Organize and categorize communications, request information from internal team members, create organized workflows, and improve administrative efficiency.
- **Project Coordination**: Oversee project scheduling by matching available resources based on their skills and availability, ensuring effective scheduling and resource utilization.
- **Quote / Sales Management**: Handle quote requests from coordinators, prepare detailed quotes, send invoices, and follow up on payments.
- **Internal and External Communication**: Communicate promptly with government clients and internal team members via MS Outlook and MS Teams.
- **Cycle Tracking**: Track due dates for assessments, progress reports, invoices, bills, quote expirations, project status, etc..
- **Phone / Teams' Meetings**: 1-5 phone calls or meetings per day.
- **Business Development Support**: Assist the sales team in preparing proposals and presentations, and follow up with potential clients to secure new business.
- **Preference**_
- **Experience Level**: 3+ years in customer service roles.
- **Background**: Experience with event or education management, or customer service.
- **Interest**: Enthusiasm for AI and its integration into business processes.
- **Early riser**: Adapted to morning schedules.

You will begin as an Account Coordinator, working alongside other coordinators and the Account Manager. You will have the opportunity to advance your position and be involved in activities beyond the educational services we provide to the government.

Office: near downtown

Work time: 7:30am to 3:00pm PST

**Job Types**: Full-time, Part-time

Pay: $19.75-$27.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What language(s) do you speak? Please explain levels.
- What are 1-2 relevant skills that you will bring to this position?
- Small businesses often require employees to wear multiple hats. Can you give an example of how you've adapted to changing roles or responsibilities in a small business or startup environment?
- What is your preferred $ hourly rate or range?
- (optional) Additional information.

Work Location: In person

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