Community Manager

3 weeks ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:
The** Community Manager Lead** is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering timely and clear communications/updates and partnering with office operations (Client) on daily delivery basis. Assist the client on other initiatives.

Now, if you were to come on board as one of our **Community Managers**, we’d ask you to do the following for us:

- Serve as the main point of contact for all guests, employees and agencies.
- Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
- Develop and assist with a collaborative environment amongst employees through events and personal introductions.
- Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
- Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
- Lead a team and assist with all HR functions, support, payroll and associate development plans.
- Coordinate resources to ensure all service areas are appropriately staffed.
- Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks.
- Assist with any workplace request including facilities tickets and workplace needs.
- Set conference rooms in appropriate configuration (tables, chairs, theatre, classroom, boardroom, etc.).
- Oversee and assist with integration of new team members.
- Serve as point of contact for external vendors/service providers.
- Provide AV support for any meeting needs.
- Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks.
- Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary.
- Perform administrative tasks and provide guidance to team in completion.
- Ensure compliance with strict quality assurance, health, safety and environmental programs.
- Other duties as required.

Think you have what it takes to be one of our **Community Managers**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role
- Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is an asset.
- Catering set-up knowledge & Smart Serve Certified is an asset.
- Strong experience dealing with labour relations issues.
- Proven financial management skills, including ability to control product and labour costs on a weekly basis.
- Strong catering experience, including demonstrated experience hosting large events.
- Strong management and organizational skills, capable of motivating, leading and developing associates.
- Excellent client relationship and communication skills.
- Knowledge of MS Word and Excel
- Knowledge of any POS System is an asset

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