Salesforce Lead

6 months ago

Toronto, Canada Tata Consultancy Services Full time

**About TCS**

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model (GNDM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

**Skills Required**:

- Assess and analyze business strategy, business requirements, current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs in simplest possible way taking full advantage of CRM product features, factoring impact across LoBs using CRM and FSC Org structure.
- Build a strong understanding of business domain functionality and technology options, in order to identify requirements "trade-offs" to meet business objectives and technology evolution
- Contribute to the design and development on the Salesforce Financial Service Cloud to drive business value
- Assist scrum teams in gathering requirements/user stories to develop/enhance functionality on the Salesforce platform, including the technical analysis and estimates
- Actively contribute in any team discussions by sharing experiences or providing technical know-how to the team to best leverage the out of the box capabilities
- Support in DevOps development and process efficiencies
- Stay current on Salesforce's development platform and implement Salesforce development best practices, following the RBC internal standards and guidelines
- Strong technical knowledge and integration experience
- Experience working with customers and other team members to understand business requirements and business process analysis.
- Document detailed business, functional and technical requirements
- Worked closely with business stakeholders, business analysts, implementation partners, integration/development and quality assurance teams

What do you need to succeed?

Must-have
- Proven experience operating in an Agile framework on large programs from initiation to implementation
- Certified Salesforce Platform Developer 1 (PD1)
- Bachelor-s degree in a technical area of study (e.g., computer science, mathematics or engineering) or other BSc/BA degree with a concentration in computer science or information systems or equivalent; Sales force Certifications: Salesforce Administrator, Salesforce Platform App Builder
- Hands-on experience with the Lightning platform including APEX coding, Lightning Web Components, API's and Salesforce Data Model design

Strong technical background with web development technologies like Java, C#, HTML, XML, JSP and JavaScript

**Nice-to-have**:

- Expertise in Cloud Computing, virtualization and SaaS Platforms (beyond CRM)
- Expertise in data migration initiatives
- Experience implementing CRM solutions in the financial services sector
- Knowledge of software product development processes using agile project management and VCS/CI/CD tools (eg: JIRA, GIT, Jenkins, Bitbucket, etc.) and understanding of SDLC methodologies (Agile, Scrum, RUP)
- Experience presenting to decision makers to introduce and sell ideas to various audiences (technical and non-technical)
- Wealth Management industry experience related to business processes and workflows
- Experience with DevOps pipeline and building Destructive.xml and managing rollback strategy in Salesforce

Experience with CRM Analytics.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

  • Field Events Lead Canada

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Marketing & Communications Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too —...

  • Svp, Enterprise IT Strategy Lead

    2 months ago

    Toronto, Canada Salesforce Full time

    Job Category Marketing & Communications Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too —...

  • Customer Success Area Lead

    2 weeks ago

    Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Strategy and Analytics Lead

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Operations Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Lead, Revops Change Management

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Executive Director, Portfolio Development for Salesforce Canada

    2 weeks ago

    Old Toronto, Canada Salesforce, Inc. Full time

    Job Title:Senior Director, Client Portfolio PortfolioAbout the Role:Salesforce, Inc. is seeking a highly skilled Senior Director to lead our Client Portfolio for professional services in Canada. As a member of our Professional Services team, you will be responsible for delivering strategic engagements that drive transformational opportunities and articulate...

  • Enterprise Account Executive

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Territory Account Executive, Small Business

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Prime Ecs Account Executive, Public Sector

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Credit & Collections Analyst

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Named Account Executive, Nonprofit

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Prime Territory Account Executive

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Enterprise, Prime Named Account Executive- Mulesoft

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Sales Operations Associate Analyst

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Operations Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Engagement Director

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Commercial, Prime Named Account Executive

    6 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Manager, Sales Development

    5 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Prime Named Account Executive- Mulesoft

    2 months ago

    Toronto, Canada Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Business Practices Manager

    5 months ago

    Toronto, Canada Salesforce Full time

    Job Category Development & Strategy Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving...

  • Program Manager, Quote to Cash Operations

    5 months ago

    Toronto, Canada Salesforce Full time

    Job Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...