Lead, Revops Change Management

7 months ago

Toronto, Canada Salesforce Full time

Job Category

Finance

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Salesforce has helped to reinvent how customers do business. As a Revenue Operations organization, we are transforming how our Sales and Support teams engage with our internal systems to improve ACV and minimize operational overhead This is a unique opportunity to support a variety of transformative change initiatives and ensure our Sales teams understand how to do their job in our quote-to-cash (Q2C) systems.

**Supervisory Responsibilities**:

- This position is an individual contributor role and reports into the Revenue Operations Change Management leader/team.

Duties/Responsibilities:

- Review business requirements and translate those requirements into change impact assessments and coordinate recording of modifications for change management control
- Perform quantitative and qualitative assessments such as collaborators analysis and change impact assessments for key collaborator groups to drive development of data-driven change strategies
- Support the development and execution of change management strategies and plans to accelerate return on investment of initiatives; collaborate across program and technical teams to remain integrated with broader program plans
- Plan, develop, and work with leadership and change networks to deliver communications and creative engagement activities, driving understanding about key changes
- Leverage data for insightful analysis, offer strategic recommendations, and play a pivotal role in driving and navigating organizational change.
- Regularly report on activity status to program leadership; work with leadership to advance and resolve risks and issues

**Qualifications**
- A degree or an equivalent amount of relevant experience is necessary. *Previous consulting experience is desirable. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Experience in leading/supporting project teams and organizational change workstreams
- Ability to diagnose and articulate a business problem and provide effective organizational change recommendations
- Excellent interpersonal abilities that tailor seamlessly to appropriate audiences (i.e., managers, employees, HR Business Partners, etc.)
- Change Management certification or equivalent experience (i.e., Prosci certified)
- Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements
- Ability to collaborate and influence cross-functional teams in a large, matrixed organization
- Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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