Customer Success Area Lead
2 months ago
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time.
**Responsibilities**
- Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition.
- Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
- Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs.
- Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption.
- Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities.
- Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
- Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.
- Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
- Co-create business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholders
**Preferred Qualifications and Skills**
- 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
- Proven track record to forge and cultivate relationships, serving as a trusted advisor that brings tangible business value to clients.
- Capable to navigate complicated discussions, handle objections, and drive alignment.
- Expertise in at least one line of business (LoB) or specific industry sector.
- LI-Y
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
-
Solution Area Specialist
7 months ago
Toronto, Canada Microsoft Full timeDo you want to be a part of a transformational sales team that is revolutionizing the way we sell our services? A Solution Area Specialist - Customer Success focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all...
-
Solution Area Specialist
7 months ago
Toronto, Canada Microsoft Full timeDo you want to be a part of a transformational sales team that is revolutionizing the way we sell our services? A Solution Area Specialist - Customer Success focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all...
-
Customer Success Operations Lead
5 days ago
Toronto, Canada Wynshop Full time**Company Overview**: Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform. We are a...
-
Customer Success Lead
7 months ago
Toronto, Canada Magical Full timeAt Magical, our mission is to revolutionize automation for everyone. We're a dynamic and innovative team looking for a highly empathetic, resilient, and structured Customer Success Lead to join our team. If you have a proven track record of empathetically helping customers achieve their goals while renewing and expanding their accounts, then we’re going to...
-
Customer Success, Team Lead
2 days ago
Toronto, Canada Xello Full timeXello is looking for a Team Lead, Customer Success **_**: **Who are you?**: Xello is looking for a passionate and empathetic customer success professional who loves coaching and inspiring teams. As the Team Lead for Customer Success, you’ll lead and coach Xello’s Senior Customer Success Managers and Key Account Managers on both the North American and UK...
-
Customer Success Lead
1 week ago
Toronto, Canada GlossGenius Full time**About GlossGenius** GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Tens of thousands of small business owners have...
-
Team Lead, Customer Success
7 months ago
Toronto, Canada SWTCH Energy Inc. Full time**Who We Are** SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption. Since then, its EV charging and...
-
Customer Success Team Lead
7 months ago
Toronto, Canada Archon Systems Inc Full time**Customer Success Team Lead** We are a rapidly growing startup helping small businesses outcompete the giants; we improve their inventory management (an underappreciated problem!) with our powerful yet easy-to-use software and hardware. We’ve been stable, bootstrapped and successful since 2007. We started by dominating the desktop inventory software...
-
Lead, Global Merchant Experience
3 days ago
Toronto, Canada Shopify Full timeCompany Description Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers...
-
Customer Success Leader
2 months ago
Toronto, Canada NASDAQ Full timeThe Nasdaq IR Insight Customer Success Leader is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, and recruit and retain employees while rewarding and cultivating a culture of high performance. Through the...
-
Director, Customer Success
7 months ago
Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Customer Success Regional Lead, Specialized Product
7 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Global Lead, Specialized Product
7 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager, Customer Success
7 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Customer Success Team Lead, Specialized Product
7 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager, Customer Success
2 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Technical Customer Success Lead
6 days ago
Old Toronto, Canada Secoda, Inc. Full timeAt Secoda, Inc., we're revolutionizing the way businesses interact with their data. Our innovative platform makes exploring and utilizing data as seamless as using Google Search.We're seeking an experienced Technical Customer Success Manager to join our growing Customer team. Reporting directly to our Head of Customer, this role is instrumental in managing...
-
Director, Customer Success
6 months ago
Toronto, Canada Quickplay Full time**About us-** Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...
-
Customer Success Associate
4 weeks ago
Toronto, Canada HighlightTA Full time**Customer Success Associate** Baseline offers a market-leading SaaS product in the private lending industry, an industry projected to nearly double to $2.8 trillion by 2028. We’re redefining what it means to lead in an underserved market with a team that operates like championship tennis players: high-energy, high-performing, and laser-focused on...
-
Manager, Customer Success
4 months ago
Toronto, Canada Tipalti Full timeThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...