Program Manager, Quote to Cash Operations

7 months ago

Toronto, Canada Salesforce Full time

Job Category

Finance

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Description**:
Salesforce is seeking an experienced and passionate Project and/or Program Manager to join the Revenue Operations PMO Team and help manage the strategic alignment, execution, and engagement on various projects, programs, and initiatives within the scope and impact on internal Quote to Cash operations. This role is responsible for driving project and program excellence around internal Quote to Cash business processes and systems as it relates to coordinating Quote to Cash scope, schedule, and budget/resources across enterprise-wide projects, as well as internal Quote to Cash programs.

**Responsibilities**:

- Drive internal team adoption of Quote to Cash project delivery methodology, governance, templates, and engagement models within the team.
- Establish regular communication mechanisms on portfolio progress and challenges, and lead prioritization discussions on required adjustments.
- Ensure transparency, alignment and clear communication of strategic programs and their resource impacts across the portfolio to key business and technology team members.
- Create and manage Quote to Cash project plans; monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve risks/issues to ensure project success.
- Track items needed to manage the overall Quote to Cash project portfolio, such as utilization of project resources managed against resource allocation and capacity. Assist in building and handling the capacity plan for the portfolio.
- Lead day-to-day execution of Quote to Cash projects and assist with the planning, tracking, documentation, and status updates for the project; deliver status updates to relevant executives and team members of the Quote to Cash workstream.
- Complete project management activities ensuring adherence to Salesforce enterprise-wide project methodologies, project gates and governance.
- Work with leadership teams and other project managers of our business partners, such as IT or other departments in Finance, to streamline and improve cross-dependent processes.

**Minimum Qualifications**:

- 5+ years of relevant project management experience with proven track record of success.
- Understanding of enterprise-wide project/program planning and strategic considerations.
- Experience defining scope and impacts of projects/programs and using data and metrics to identify improvements.
- Working understanding of Lucidchart or other process documentation software. Working understanding of Smartsheet or other project management software.
- Ability to weigh business and technical requirements to produce project plans and other project management deliverables.
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Ability to facilitate meetings and (difficult) conversations at all levels regarding budget, resources, and timeline and formally communicate purpose, outcomes of relevant meetings, action items and next steps.
- Ability to adjust techniques to motivate and influence project team members, business team members and partners, and various levels of leadership.
- Ability to think quickly to excel in a fast growing/fast paced environment and managing to timelines where adaptability is imperative.
- Ability to lead one or two large-scale projects (or a few small to medium-sized interrelated projects) requiring sophisticated cross-functional collaboration and management at the program level.

**Preferred Qualifications**:

- PMP Certification or equivalent preferred.
- Previous experience creating and delivering executive level presentations (PowerPoint, Google Slides).
- 3+ years of experience with Salesforce products preferred.
- Familiarity with CPQ and Order Management Systems preferred.

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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