Front Desk Agent

3 months ago


Whitby, Canada Quality Suites Full time

At The Quality Suites Whitby our role is to provide top-notch service. That’s where you come in. We're looking for people who are charming, confident, and humble-minded; people who know what it takes to exceed guest expectations and be yourself and at the centre of it all. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the Quality team

JOB SUMMARY:
Under the general guidance and supervision of the General Manager, the Front Desk Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Front Desk Agent to efficiently handle any function of the front office from the reception.

RESPONSIBILITIES:

- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP's, group and special requests.
- Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Negotiates rates within parameters set by the GM.
- Reports to supervisors any guest complaints or security issues.
- Ensures guest satisfaction.Job Requirements

REQUIRMENTS:

- Strong analytical abilities, detail oriented and able to multitask
- High school or college diploma in Hospitality or Tourism an asset
- Knowledge of Excel & Microsoft Office

**Job Types**: Full-time, Part-time

Pay: $17.05-$18.72 per hour

Expected hours: 24 - 40 per week

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift

Work Location: In person



  • Whitby, Canada Beauty Foundations Clinic Full time

    **Job Posting: Front Desk Receptionist** Beauty Foundations Clinic is seeking a full-time **Front Desk Receptionist **to enhance our team's delivery of an unparalleled MedSpa experience. Under the leadership of Ana Milne, a Registered Practical Nurse, our clinic provides in-demand treatments with a personal touch, ensuring each client feels their absolute...


  • Whitby, Canada Brandt Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Brandt. As a Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting the overall administrative functions of the office.Key ResponsibilitiesCustomer Service: Respond to telephone, email,...


  • Whitby, Canada Amica Mature Lifestyles Inc. Full time

    About Amica Mature Lifestyles Inc.Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario. Our mission is to deliver a personalized senior living experience by combining expert care with premium hospitality and amenities.The OpportunityWe are seeking an experienced Customer Service...


  • Whitby, Canada Balanced Harmony Full time

    **Responsibilities**: - Greet and welcome clients in a professional and friendly manner - Answer phone calls and handle client intakes - Schedule appointments and maintain appointment calendars - Perform administrative duties such as filing, photocopying, printing, etc. - Manage incoming and outgoing mail and packages - Maintain a clean and organized...


  • Whitby, Canada Lastman Bad Boy Full time

    One of Ontario's finest and most highly successful retail chains crossing Ontario, Lastman’s Bad Boy is the one stop shop for all your household needs: furniture, mattresses, appliances, and electronics. We are famous for our Solid Gold promise: lowest prices, best service, integrity, and commitment. At Bad Boy, everyone counts, and we are as dedicated to...

  • Guest Services Agent

    5 months ago


    Whitby, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for two (2) part-time **Guest Services Agents**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about...


  • Whitby, Canada Beauty Foundations Clinic Full time

    The **Clinic Administrator/Receptionist **is responsible for a wide variety of clerical office duties in support of clinic administration. This includes ensuring all clients receive a friendly and knowledgeable experience while visiting the clinic. This individual will be responsible for greeting clients as they arrive, attending to the phone lines,...


  • Whitby, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...


  • Whitby, Canada Motel 6 Full time

    Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests and location information; keep lobby clean and orderly)Auditing, balancing, and verifying daily revenue documentation - Managing the hotel’s inventory of reservations, room assignments, and vacancies -...


  • Whitby, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Manager to join our dynamic team at the Holiday Inn Express Whitby Hotel. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences and exceeding our high standards of service.Key Responsibilities:Lead a team of front desk and guest services...

  • Front Desk Manager

    6 months ago


    Whitby, Canada Oh Bombay Whitby Full time

    We are an Indian restaurant and bar with a difference. We serve fine dining quality authentic Indian food in a casual upscale environment by using traditional recipes, ingredients and methods, we proudly create authentic Indian dishes. On a typical day, you will arrive at their work location before the start of their shift. They meet with other restaurant...


  • Whitby, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. The successful candidate will be responsible for overseeing the daily operations of the front office, ensuring exceptional guest experiences, and driving revenue growth.Key ResponsibilitiesGuest Experience: Ensure guests receive...


  • Whitby, Canada Canada Windows and Doors Full time

    Why work here? Support made in Canada, great location, free parking, benefit plan after 90 days, competitive pay, learn and gain valuable experience. Job description; **Job Types**: Full-time, Permanent **Salary**: $16.00-$20.00 per hour **Benefits**: - Dental care - Extended health care Flexible Language Requirement: - French not...


  • Whitby, Canada Silver Hotel Group Full time

    Hotel Experience ManagerWe are seeking a dynamic and experienced Hotel Experience Manager to join our Silver Hotel Group team. This is an exciting opportunity for a professional with strong leadership skills and experience in hotel operations to drive guest satisfaction and revenue growth.About the Role:The successful candidate will be responsible for...


  • Whitby, Canada Oxygen Yoga & Fitness North Whitby Full time

    **We Are Not Your Typical Yoga Studio!** Modern, revolutionary & boutique - Oxygen Yoga and Fitness offers variety & unique classes for all fitness levels. We are all about creating the most amazing experience for our members where they will step outside of their daily chaos & instead embrace the fire within them & **WE NEED YOUR HELP!** **Your...


  • Whitby, Canada Supply4Industry Ltd Full time

    **Job Overview** **Duties**: - Perform data entry tasks with a high level of accuracy - Answer and direct phone calls using a multi-line phone system - Utilize QuickBooks for basic accounting tasks - Maintain office organization and filing systems - Assist with proofreading documents for accuracy - Provide customer support and address inquiries...


  • Whitby, Canada Custom Cutz Barbershop Full time

    Job Overview: **Duties**: - Provide hair cutting, shaving, and grooming services to clients - Communicate effectively with clients to understand their needs and preferences - Perform retail sales of hair care products and grooming tools - Maintain cleanliness and sanitate workstations and tools - Upsell additional services or products to clients - Welcome...

  • Dental Receptionist

    2 weeks ago


    Whitby, Canada Trinity Family Dental Full time

    **Overview** **Responsibilities** - Greet patients warmly as they arrive and assist them with check-in procedures. - Manage phone systems to handle incoming calls, schedule appointments, and address patient inquiries. - Maintain accurate electronic medical records using software such as Dentrix and Epic. - Process patient information and verify insurance...

  • Night Auditor

    2 weeks ago


    Whitby, Canada Silver Hotel Group Full time

    Job Title: Night AuditorAbout the RoleThe Night Auditor is a crucial member of our hotel team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk and accounting systems.Key ResponsibilitiesWelcoming and checking in guests, ensuring a seamless and personalized experienceManaging front desk operations,...

  • Office Assistant

    2 months ago


    Whitby, Canada TAX ANALYST Full time

    **Overview** **Duties**: - Perform general clerical duties including filing, data entry, and document management. - Manage phone systems by answering calls, directing inquiries, and taking messages as needed. - Assist with customer service tasks by addressing client questions and concerns promptly and professionally. - Support the front desk operations,...