Key Account Manager
2 months ago
Jobber is a technology company that helps small home service businesses succeed. We provide a platform for them to quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.
The RoleWe are seeking a Key Account Manager to join our Sales department. As a Key Account Manager, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV). You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions.
Key Responsibilities- Work with Jobber's largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
- Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
- Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
- Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
- Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
- Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
- Proven track record of over-achieving and exceeding revenue targets and retention goals
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology
Our Key Account Management team is dedicated to helping our largest customers succeed. We are a collaborative and supportive team that is passionate about delivering exceptional customer experiences.
What We OfferAt Jobber, we offer a total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options. We also offer a dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
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