Call Centre Customer Support Representative

5 months ago

Toronto, Canada ELC Solutions Inc. Full time

**Call Centre Customer Support Representative**

Are you passionate about providing exceptional service and assisting others? ELC Solutions Inc. is actively looking for dedicated professionals to join our team as Call Centre Customer Support Representatives. As a key member, you'll play a vital role in delivering outstanding customer experiences, handling inquiries, and resolving issues. If you are customer-focused with a passion for exceptional service, we invite you to be at the forefront of our commitment to outstanding customer service.

**Job Type**: Full-time, Permanent

**Responsibilities**

**Handling Inquiries**: Manage inbound/outbound customer/vendor inquiries, bookings, negotiations, and authorizations. Address incoming calls with professionalism, courtesy, and efficiency, promptly attending to customer queries and concerns.

**Communication**: Effectively communicate verbally and/or in writing with customers/vendors. Provide comprehensive information about our services, guiding customers through the process to ensure a clear understanding of our offerings.

**Complaint Resolution**: Approach customer complaints with empathy and professionalism, working diligently to find effective and satisfactory solutions.

**Compliance**: Maintain compliance with industry standards, controls, policies, and practices.

**Documentation**: Maintain accurate and detailed records of customer interactions, ensuring a comprehensive understanding of customer needs and preferences. Record interactions to understand and address customer needs.

**Team Collaboration**: Work collaboratively with team members to achieve both individual and team goals, contributing to a positive and supportive work environment.

**Shift Flexibility**: Ability to work shifts on location between 6 am and 7 pm.

**Other Duties**: Perform additional assigned tasks as required.

**Qualifications**

**Knowledge**: Insurance and repair industry knowledge is an asset.

**Experience**: Minimum 2 years of customer service or call centre experience.

**Skills**: Proficiency in listening, organization, motivation, efficiency, and focus.

**Communication**: Excellent verbal and written communication skills.

**Tech Skills**: Competency in Word and Excel.

**Multitasking**: Strong ability to multitask and manage time effectively in a fast-paced environment.

**Problem-Solving**: Effective problem-solving skills and the ability to think on your feet.

**Benefits**

Competitive Compensation

Access to comprehensive training programs

Health and Dental Insurance

Opportunities for career growth

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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