Call Centre Representative

5 months ago

Toronto, Canada McCarthy Uniforms Inc. Full time

**Have a passion for customer service? Want to join a great team and develop new skills? We want to hear from you**

McCarthy Uniforms is Canada’s leading school uniform and specialty apparel Company. Over the last 65 years, we have built our leadership position by following our mission to be a world-class provider of high-quality uniforms. We believe in the power of uniforms to create communities that successfully work, learn, and play together. We deliver spirit, shared values, social harmony, savings, and safety to the communities we serve.

**The Opportunity**

McCarthy Uniforms is hiring a permanent, full-time Call Centre Representative at our Call Centre, located at**:60-170 Brockport Drive, Etobicoke

**Job Summary**

As a Call Centre Representative, you will support our customers and act as the voice of our company Call Centre Reps are responsible for providing excellent customer service at our inbound call centre, responding to a variety of customer inquiries professionally and effectively.

**What will you bring to our Team?**
- A passion for customer service and building meaningful relationships
- Excellent interpersonal, communication and problem-solving skills
- 1 + years(s) of previous retail or call centre experience is an asset but not required
- **Ability to work full-time hours - Monday (9am to 5pm) Tuesday to Saturday (10am to 6pm)**

**Key Responsibilities**:

- Responding to customer queries an inbound call centre environment
- Timely and accurate processing of customer orders, refunds and exchanges
- Prioritizing calls while working on other Call Centre related tasks, as assigned

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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