Call Center Representative
8 months ago
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
**Responsibilities**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Requirements**:
- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
-
Call Center Representative
6 months ago
Toronto, Canada Pinnacle Transport Ltd. Full timeCall Center Representative **Duties**: - Answer incoming customer calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and company policies - Handle and resolve customer complaints or issues with patience and empathy - Perform data entry tasks to update customer records and...
-
Call Center Representative
6 months ago
Toronto, Canada ACS Full timeACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers. **Position** We are currently looking for a _**Call Centre Representative **_for our...
-
Call Center Representative
6 months ago
Toronto, Canada ACS Full timeACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers. **Position** We are currently looking for a _**Call Centre Representative **_for our...
-
Call Center Representative
1 month ago
Toronto, Ontario, Canada CB Canada Full timeJob Title: Call Center SpecialistWe are seeking a highly skilled Call Center Specialist to join our team at CB Canada. As a Call Center Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide basic troubleshooting and recommend solutions to customer inquiries.Enter data into...
-
Call Center Representative
6 months ago
Toronto, Canada 815 Fifth Avenue Rental LLC Full time**About us** 815 Fifth Avenue Rental LLC is a small business in Toronto, ON. We are professional and agile. Our work environment includes: - Modern office setting - Food provided - Food provided Job brief **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling...
-
Call Center Operator, On-call
6 months ago
Toronto, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Support Call Center Rep(Wfh)
7 months ago
Toronto, Canada Donald Day Law Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Customer Support Specialist responsibilities include...
-
Experienced Call Center Representative
6 months ago
Toronto, Canada MerrcoPayfirma Corporation Full time**Merrco** Headquartered in Toronto and founded in late 2016, is the leading Cannabis Payments Platform in Canada. MerrcoPayfirmas's omnichannel payments platform offers a secure and compliant solution for instore retail, mobile click and collect, and ecommerce. The platform also includes merchant invoicing, recurring billing capabilities and EFT offerings...
-
Call Center Operator, Casual
6 months ago
Toronto, Canada Compass Group Full time**Start Date**:ASAP **Status**:On-Call **Schedule**:Open availability Preferred (including weekends) **Wage**:$19.10/hr **Location**: St. Michael's Hospital, 30 Bond St, Toronto, M5B 1W8 **Important Information**: Computer literacy is an asset. You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a...
-
Call Center Operator
6 months ago
Toronto, Canada Compass Group Full time**Location**:30 Bond St, Toronto, ON, M5B 1X1 - ** Schedule**: 0600-1400 - ** Requirement**: Computer literacy is an asset. - ** Pay Range**: $19.10/hour **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform...
-
Call Center Operator
6 months ago
Toronto, Canada Compass Group USA Full timeWe are hiring immediately for a **XXX **position. - ** Schedule**: - ** Requirement**: - ** Pay Range**: cust_StartingPayRate to cust_MaxPayRate **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare...
-
Call Center Manager
4 months ago
Toronto, Canada Ontario Home Assistance Full time**Ontario Home Assistance** is a consulting company based out of Toronto. OHA provides service to homeowners who have been misrepresented into fraudulent home contracts. OHA continues to provide relief to thousands of customers throughout Ontario. - **This role has a $950-$1250 weekly base salary with strong commissions and management overrides. On Target...
-
Call Center Representative
6 months ago
Toronto, Canada Propel Holding Inc Full time**_About Us:_** Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform...
-
Call Center Supervisor
6 months ago
Toronto, Canada Kastech Canada Full timeLooking for Contractors - Two day in office, Tuesday and Thursday - TIcketing and Resolution experience Job Title: Call Center Job Overview: **Responsibilities**: The Grocery and Retail Merchandising Ops team directly impacts our clients objectives of improving the grocery shopping experience in the US and Canada. This team reports up through the Central...
-
Customer Service
3 months ago
Toronto, Canada XYZ Storage Full time**XYZ Storage has grown to become the leading provider of Self Storage in Toronto!** We are seeking applicants who are currently working, or have worked in a Sales environment, call center or payday loan organization to join our team as a Client Relations Manager, learn our business, and grow through our company into senior management. At XYZ Storage, we...
-
Call Center Agent
6 months ago
Toronto, Canada SmartStop Self Storage Full time**_Think Outside the Box!_** A company that embraces CHANGE while enhancing EVERYONE’S journey. Starting at $17.00 - $18.00/hour depending on experience + Bonus **Call Center Agent Job Summary** The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs,...
-
Call Center Agent
6 months ago
Toronto, Canada Sunrise Tree Guest House Full timeJob Overview: **Duties**: - Answer incoming calls promptly and professionally - Respond to customer inquiries, resolve issues, and provide information about products or services - Utilize phone etiquette to ensure positive customer interaction - Upsell products or services to increase revenue - Maintain accurate records of customer interactions and...
-
Multilingual Contact Center Representative
4 weeks ago
Toronto, Ontario, Canada TEKsystems Full timeWe are seeking a skilled Customer Service Specialist to join our team as a Bilingual Customer Service Representative. This role is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.About the Job:This is a challenging yet rewarding role that requires strong communication skills,...
-
Business Analyst
2 months ago
Toronto, Canada Atlantis IT group Full time**Role**: Business Analyst - Genesys Cloud, Call Center Technology **Location**: Toronto, ON **Duration**: Long Term **Role name**: Business Analyst **Role Description**: Strong experience in Genesys Cloud, Call Center Technology is MUST Strong knowledge of Agile, Safe methodologies is must Strong technical knowledge and integration experience of Web...
-
Outbound Call Center Manager
4 weeks ago
Toronto, Canada Ontario Home Assistance Full time**House Buyers Ontario** is a Real Estate Investment Company based out of Toronto. Founded by 2 young, Toronto-based entrepreneurs in 2014. With 100% year over year growth since 2019 (through the COVID-19 Pandemic) we continue to expand at a rapid rate. We're now hiring an in-home Sales Consultant to our existing sales team! - **This role is a hourly +...